Member Experience Associate

Job Overview of Front Desk Staff Member

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility.

It is important that this person be TEAM oriented with great communication skills.

Live by the RETRO values integRity, dEdication, consisTency, expeRience and inOvation! Requirements :

A positive upbeat personality.

Effective ability to communicate with customers, coworkers and managers.

The ability to multi-task.

Customer service oriented.

Punctual, responsible and pays attention to detail.

CPR / AED training preferred.

Prior sales experience in a retail setting is preferred.

Environment :

Working environment is inside the Retro Fitness Outlet.

Working hours could vary and include mornings, evenings, and weekends.

Direct report :

This position is supervised by the Retro Fitness General Manager

Retro Fitness Mission Statement :

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals.

Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential;

making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member :

Greeting and checking in members as they come in.

Resolving member issues in an effective manner.

Membership sales and retention.

Following up with prospects.

Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc. Ensuring a safe and clean environment for all members and staff.

Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.

Opening and closing the facility if scheduled.

Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn.

No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive.

Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

This Job Is Ideal for Someone Who Is :

• Dependable more reliable than spontaneous
• People-oriented enjoys interacting with people and working on group projects
• Adaptable / flexible enjoys doing work that requires frequent shifts in direction
• Detail-oriented would rather focus on the details of work than the bigger picture
• Achievement-oriented enjoys taking on challenges, even if they might fail
• High stress tolerance thrives in a high-pressure environment
30+ days ago