We are seeking Technical Support Representatives to assist our client’s customers via inbound calls in a fast-paced environment.
Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism.
Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.
Benefits
- Medical, Dental, Vision (Eligible after 30 days)
- Tuition Reimbursement
- Paid Time Off (After 90 days)
- Referral Incentive Program
- Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
- Performance Bonus
Responsibilities
- Answer inbound calls and greet customers with energy and enthusiasm
- Provide excellent technical support and customer service
- Collaborate as part of a team to accomplish individual and team results
- Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meets department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues
- Demonstrated expertise in knowledge of policies and procedures related to client policies
- Utilizing software, databases, scripts, and tools appropriately.
Requirements
- 1 year or more of technical support experience
- Excellent computer skills, knowledge of basic applications
- Ability to navigate multiple computer windows and multitask efficiently
- High school diploma, GED
- Attendance is key to success and necessary to meet objectives
- Clear a criminal background check
We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path.
Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.
A world of opportunity is waiting. Let’s get started!
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