Customer Service Representative

Description

This is an office based, full-time, non-exempt position reporting to the Tacoma Sales Manager.

Customer support role focused on gaining experience within a less complex environment (, fewer SKUs, smaller customers, limited mill set) in taking orders in the selling tool and SAP.

Interacts daily with sales and / or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and / or supports a larger sales team in a specific Wood Products business and acts as a single point of contact to assigned customers / sellers.

Expected to grow in knowledge and expertise in areas such as system improvements, customer product needs, and manufacturing impacts.

Accountabilities :

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools / SAP effectively.
• Acts as point of contact for customers, takes ownership of interactions. Addresses order status and product information inquiries from customers via phone and email.

Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes. Learns to accurately submit information for new customer requests through SAP transaction (MDG).

• Develops knowledge of customers, company procedures, products, and services to gain competency in these areas. Works closely with specific customer base to build rapport and understand their business.
• Collaborates to build strong relationships with peers, coworkers, internal / external customers, and broader team members and resources.

Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support.

This team moves fast, works smart and never stops pushing to be and stay number one in the industry.

Qualifications

• Demonstrated effective communication skills including written and verbal (face to face and over the phone)
• Proven ability to work in Office, Excel, Word, and Web-based programs with technical proficiency to learn and effectively use customer services tools / enterprise systems (, SAP)
• Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers
• Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail
• Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.
• Demonstrated problem solving skills

Education and Experience :

• Minimum HS Diploma / GED
• 3+ yrs experience in building materials distribution sales

Compensation : This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,200 - $72,200 based on your level of skills, qualifications and experience.

You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits : When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance.

We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs.

We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement : Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation : We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment.

In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours

About our Wood Products Distribution Business.

We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets.

Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business.

We’ll get you what you need, when you need it.

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do.

With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career. We want you to choose us.