Support Engineer II

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Support Engineer II . For applicants interested in the opportunity, send your updated resume to Liz Papell, Professional Recruiter at [email protected].

Here are the details :

Position : Support Engineer II

Location : 100% Remote

Rate : negotiable based on experience

Duration : 6-month contract-to-hire

Candidates need to be located in EST hours*

Position Description :

You will deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities.

You will use multiple data sources, dashboards and logs to pinpoint software / hardware defects, inconsistencies or bugs and will be directly involved with resolving them.

On occasion, you will have to collaborate with various development / software teams to navigate complex situations and create viable solutions for our customers.

You will engage with (and drive) high severity incidents around Amazon’s Product Fulfilment & Sortation facilities. You will set up and manage high severity calls and directly communicate and troubleshoot with the customer until the situation is mitigated.

This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central point (incident manager) to reduce the duration and severity of the business impact.

Lastly you will use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.

Qualifications :

• Relevant Bachelor’s degree, or equivalent combination of education and experience
• Three years of technical support experience supporting enterprise systems, platforms, or applications in a first-line (or above) operations team (focus on troubleshooting and root-causing issues, not necessarily system configuration)
• Excellent verbal and written communication skills, including communication to various levels of customers / leadership and experience with authoring product knowledge base content
• Previous experience with technical troubleshooting, including pulling and reading logs, interpreting dashboards, and responding to service alerts / alarms
• Demonstrated proficiency with Linux and running SQL queries
• Prior hands-on experience in working with AWS applications and environments

Preferred Skills :

• Master’s degree in a relevant technical field
• Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team
• Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.)
• Understanding of project and change management methodologies and best practices
• Scripting knowledge in any programming language, with previous experience automating tasks via scripts

Additional Benefits :

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical / health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.