Senior ServiceNow Business Analyst with Public Trust (Remote)

We are open to supporting 100% remote work anywhere within the U.S.

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers.

The Work

The Senior ServiceNow Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which applications and solutions are developed.

This position is within the context of an Agile team employing the Scrum development framework. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams.

This position will be working directly with stakeholders, serving in both Business Analyst and Project Lead roles, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements

• 5+ years of experience as a Business Analyst in a fast-paced application development environment
• 3+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
• 1+ years of understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected
• 1+ years of experience with the ServiceNow Platform
• 3+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, and capturing client requirements and feedback.
• U.S. Citizenship required (required by the federal government for this position)
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
• Must be able to obtain a DHS Public Trust security clearance.

Desired Skills

• Bachelor’s Degree
• Excellent oral and written communication skills
• Active DHS Public Trust security clearance.
• Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.
• Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .

Net), and approaches (such as modularity and SOA)

• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.
• Good understanding of basic system technologies as they relate to the project deliverables.
• Ability to maintain project plans, resourcing schedules, and forecasting activities.
• Experience with business process mapping and the use of project management software
• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.
• Experience thriving in ambiguous software development environments.
• Ability to work well under constantly changing deadlines and priorities.
• Experience with ServiceNow, Appian, or similar BPM software

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity / expression, sexual orientation, religion, age, disability status, or military / veteran status.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position is : $75,157.00 - $127,767.00 Nationwide Remote Office (US99)

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

J-18808-Ljbffr

Remote working / work at home options are available for this role.