Customer Service Travel ConciergeRemote
Our agents are a very important part ofour family. You will be the eyes and ears for our team fieldingcustomer inquiries and finding innovative ways to respond.
Workingin a collaborative and engaging environment you will have thechance to interact with people from all walks of life and no twodays will be the same.
As you continue to grow and challengeyourself you will discover your potential can take you anywhere youwant to go.
YourResponsibilities
- Connect with customers via phone / email / chat / andor social media to resolve their questions orconcerns
- Calmly attempt to resolve anddeescalate any issues
- Escalate interactionswhen necessary and appropriate
- Respond torequests for istance and / or possible processingpayments
- Track all callrelated information forand reporting purposes
- Provide feedback oncallissues
- Upsell if required
Qualifications :
- High School Diploma orequivalent
- 6 months Customer Service experienceminimum (not required)
- Be proficient in PCoperation and navigation
- Have excellentcommunications ss both oral and written
- Abilityto work in a constantly changing and fastpacedenvironment
- Ability to stay composed andobjective
- Strong listeningss
Requirements forworking remotely :
- HighSpeed Internetrequired
- Dedicatedworkspace
- Able to navigate and use acomputer
- Cell phone calling andtexting
Benefits ofworking with us :
- VeryFlexible environment / schedule
- Working withlittle or no supervision
- Work remotely fromyour home
- Lots of different travelrelated perksas well as some other perks
- Familyenvironment
Remote Work :
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