Customs Supervisor

C.H. Robinson is seeking a to lead a team in achieving operational excellence. In this role, you will organize, plan, coordinate, and control team operations related to customs business, ensuring timely and accurate filing of entries with Customs and Border Protection and Partner Government Agencies.

You will also focus on developing team members, monitoring performance, and supporting the day-to-day needs of our customers through superior operations .

If you have demonstrated leadership abilities and a passion for operational efficiency, we encourage you to apply today and use your extensive customs knowledge to drive the future of customs excellence at C.H. Robinson .

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3-4 days a week, igniting creativity and driving impactful results.

With the flexibility for remote work 1-2 days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following :

• Develop a team atmosphere focused on customer service and performance
• Select, train, and assign staff within specialized teams
• Monitor team activity, balance workloads, and improve processes
• Resolve issues to prevent cargo delays and customer loss
• Collaborate with leadership to streamline procedures and enhance efficiency
• Manage team profit and loss ( P&L ) and maintain professional knowledge through ongoing education
• Plan and supervise operations to ensure compliance with U.S. Customs regulations
• Support customs functions including classification, entry filing, and shipment release
• Act as the final escalation point for customer issues and ensure adherence to standard operating procedures
• Foster strong relationships with carriers and clients, driving customer satisfaction

QUALIFICATIONS

Required :

• High Sc hool Diploma or GED
• Minimum 5-7 years of customs brokerage experience

Prefer r ed :

• Bachelor’s degree from an accredited college or university
• Minimum 1-2 years of people leadership experience
• CCS Certified
• Direct or indirect supervisory, management or leadership experience
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Strong written and verbal communication skills
• Strategic and creative thinking skills
• Strong problem-solving skills
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.

We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.