Technical Product Manager - Omni Channel

Job Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.

With over 490,000 locations in 160+ countries around the world we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.

One customer, one family, one community at a time.

We are seeking a talented and innovative Technical Product Manager to lead our Omni-Channel initiatives, aimed at delivering a seamless user experience of International Remittance and other financial services across both brick-and-mortar stores and digital online platforms.

In this role, you will play a pivotal part in ensuring consistency and excellence in user experience across all touchpoints, driving customer satisfaction and business growth.

Locations : Buena Park, Denver, Dallas

Responsibilities

• Lead the development and execution of the Omni-Channel strategy for Ria Money Transfer, aligning with company goals and customer needs.
• Collaborate closely with cross-functional teams including business, engineering, compliance, operations, and others to define requirements and prioritize features.
• Analyze market trends, customer feedback, and competitive landscape to identify opportunities and drive product enhancements.
• Define and prioritize features and functionalities to ensure a consistent user experience across brick-and-mortar POS application and digital online platforms.
• Create intuitive and user-friendly interfaces that enhance the overall customer journey by using Figma.
• Write Business Requirements Document to define the end-to-end solution including front end user experience, back-office operations, and vendor integrations.
• Collaborate with technology teams to ensure seamless integration and performance of Omni-Channel solutions.
• Conduct user testing, gather feedback, and iterate on product features to continuously improve the customer experience.
• Lead product launch, monitor key performance indicators (KPIs) and metrics to measure success, and drive data-driven decision-making.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field.
• Proven track record of 3+ years of product management experience, with a focus on financial services including but not limited to Money Transfer and payments.
• Strong understanding of user experience (UX) design principles and methodologies and proficiency in Figma.
• Experience working in an Agile / Scrum environment, with proficiency in project management tools such as Jira or Asana.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Analytical mindset with the ability to interpret data and insights to drive product decisions.
• Creative thinker with a customer-centric approach, passionate about delivering exceptional user experiences.
• Strong leadership skills with the ability to influence and motivate team members towards common goals.
• Ability to thrive in a fast-paced and dynamic environment, with a high degree of adaptability and resilience.

Preferred Qualifications :

• M.Sc. or MBA degree preferred.
• Fluency in Spanish is a plus.

Perks & Benefits

• Medical, Dental & Vision Insurance
• 401K Plan with Match
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Hybrid Work Schedule
• Tuition Assistance
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Salary : The range in Colorado for this position is $90,000 - $100,000. Actual starting compensation may vary based upon geographic location, work experience, and skills.