Associate Triage Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role and the Team

Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems.

Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost.

The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths.

TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS).

This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS.

Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

Job Requirements :

Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers. They will be responsible for escalating all necessary events to the clients via approved escalation paths.

Responsible for assisting customers and internal teams with metrics and reporting from the security platforms

Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.

Qualifications :

Experience analyzing data from within a large data set

Experience in Customer Service

Experience working or being on a team

Experience with Microsoft Excel, as well as entire Microsoft Office Suite

This posting is anticipated to remain open until July 31st, 2024

LI-PH1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.

Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.

This role may be eligible for variable pay and / or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges :

SF Bay Area, New York City Metro Area :

Base Pay Range : 22.31 - 30.67 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska :

Base Pay Range : 16.46 - 22.63 USD

All other cities and states excluding those listed above :

Base Pay Range : 16.46 - 22.63 USD