SHUTTLE DRIVER PT

Job Details

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission :

As a Shuttle Driver, you will be responsible for luggage assistance and shuttle service for all guests while providing guests with personalized service, special comforts and acts of kindness.

You will be responsible for transporting guests to and from the local airport and occasionally complete runs to local attractions.

Must be friendly and will assist front desk agents as needed.

SCOPE OF WORK + TEAM

• Reports to Front Office Manager
• Supports special events team
• Part of the Front Office Department

RESPONSIBILITIES

• Provide management-approved and scheduled shuttle runs from the hotel to the airport, or as otherwise directed by management.
• Be the first and last point of contact for many of the hotel guests, so Drivers must be able to demonstrate a positive guest interaction experience.
• Maintain the hotel's operating equipment, including the vehicles, in a clean and ready state at all times.
• When not on a scheduled run, Shuttle Drivers will perform necessary duties within the hotel, as directed by management.
• These duties will include bellman functions, guest amenity deliveries, delivery of to guest requested items, etc.
• The vehicles have hotel logos viewed by the general public, so all activities by the Shuttle Driver are a reflection of the hotel.

Drivers will maintain the highest level of courtesy to all vehicles while on runs.

Other duties may be required as requested by supervisor.

Qualifications

EXPERIENCE :

• Prior Experience : 1+ Years of previous Van / Shuttle Driving experience
• IT Expertise : Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Education : High School diploma or GED required Must be able to provide clean DMV driving record for consideration. Must possess a restriction-free Class B Drivers License for commercial operation carrying passengers or be able to acquire one within time limits of position opening
• Subject Expertise : Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

Report any unusual occurrences and / or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems

OTHER EXPECTATIONS :

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.

Benefits :

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

Full Time Benefits

• Competitive Base Salary
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month / Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values :

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.

Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.