A leading manufacturing client in Waukesha, Wisconsin is looking for a direct hire, Customer Support Specialist to join their team! This person will act as an account manager for current clients, via email and incoming calls, in the aftermarket parts department.
If you are technically savvy and have a passion for maintaining current client relationships, please apply! This onsite position is Monday - Friday, normal business hours but does require someone who can be on call via a rotation every couple of weeks.
This is a customer service role that does not require any cold calling or outside sales!
Duties of Role :
- Receives calls from current customers seeking aftermarket parts and rebuilds
- Conduct technical research on part numbers for sales orders
- Identify components of parts for special kits; group of parts that make up sub-assemblies
- Verify part pricing with Customer Support Supervisor or Manager
- Identify needed machine manual updates and communicate to documentation
- Occasionally enters new part numbers into Finesse system
- Help to identify whether customer requests are under warranty and Engineering Change Requests and communicate with Engineering or other Groups
- May do parts look up and pull drawings to support purchasing
Skills Needed :
- Five years of experience in customer service or parts sales for a mechanical equipment company
- Passion for customer support and account manager
- Strong communication skills via email and phone
- Interest in supply chain, manufacturing and operations
This role is paying $56,000 to $64,000 annually + PTO and full health benefits, depending on skills and education level
Customer Support Specialist
A leading manufacturing client in Waukesha, Wisconsin is looking for a direct hire, Customer Support Specialist to join their team! This person will act as an account manager for current clients, via email and incoming calls, in the aftermarket parts department. Verify part pricing with Customer Sup...
Security and Alarm: Technical Customer Support Specialist – In Office/Mequon, WI
Technical Customer Support Specialist. This comprehensive portfolio of solutions is supported by a network of strategic partnerships, technical support, and robust ongoing training programs. The L1 Support Technician is responsible for providing high-quality technical support for the Bold Group plat...
Remote Energy Efficiency Customer Support Specialist
You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. To join our team as an Energy Efficiency Customer Support Sp...
Customer Service Specialist
This position performs receptionist and administrative duties for the Department Director, supervisors, and managers, and provides customer service to visitors and patrons of the Department. Provides effective and courteous customer service both over the phone and in-person; gives information regard...
CRM Support Specialist - LTE
The CRM Support Specialist will be an integral part of the Student Services Division at Waukesha County Technical College (WCTC), working to align technology solutions with divisional priorities. Provide technical support and training to end-users, ensuring they can effectively utilize CRM features ...
Application Support Specialist, Lawson
Payroll Application Support Specialist, Sr. Supporting and implementing change and configuration management, including testing and defect management relating to new product implementations, development, development releases, upgrades, patches, and other system maintenance as required. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Support Representative
The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. In addition the Customer Suppor...
Customer Support Representative
To complete their objective successfully, Evans’ Customer Support Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to custo...
Technical Support Engineer 3 - Hitachi/VMAX SME
The Technical Support Engineer (Hitachi/VMAX) provides level three technical support on data center equipment and possesses specific original equipment manufacturer (OEM) product knowledge of server, storage, or network equipment. Provide remote level three technical support to field engineers and c...