Customer Service Representative

Job Description

Job Description

Automated Health Systems has FULL TIME and PART TIME call center positions available in Elkridge, MD.

This position is onsite at 6514 Meadowridge Road, Elkridge, MD.

Call Center Benefits :

• Health Insurance for Full time employees
• Dental and Vision Insurance
• Paid time off - PTO
• Employee Wellness Program
• Comprehensive and ongoing paid training
• Strong company culture with career growth opportunities
• Onsite Fitness Facility
• Schedule : Monday to Friday between 8 : 00 a.m. to 5 : 00 p.m.

As a Customer Service Representative , you will be responsible for assisting individuals and families gain access to vital services.

Qualifications for the position include :

• Team player with excellent communication skills.
• Customer-focused with a passion for helping people.
• Strong PC proficiency with a willingness to learn.
• Ability to handle high call volume in a fast-paced environment.
• Maintain confidentiality of personal health information.
• Minimum of 2 years’ experience in customer service and / or call center environment required.
• High School Diploma, Associates degree in related field preferred.
• Bilingual skills (i.e., Spanish or Creole) strongly preferred.

Available shifts between 8am to 5pm, Monday through Friday.

AHS is an Equal Opportunity Employer.

Please visit our website for more information : www.automated-health.com

Company Description

Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs.

Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers.

In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide services to underserved populations, we have developed an in-house technical platform and team expertise allowing us to bring advanced solutions that creatively respond to issues in a transparent and efficient manner.

Since our founding, we have grown our company along with our skill sets and abilities to provide services in several distinct, yet interrelated lines of business across multiple states.

The diversity of this experience gives us a comprehensive view of the challenges faced by our clients while allowing us to bring a well-rounded attitude, intensive knowledge base and successful track record to the projects we administer.

Company Description

Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

r n r nOur mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs.

Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

r n r nWe provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers.

In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide services to underserved populations, we have developed an in-house technical platform and team expertise allowing us to bring advanced solutions that creatively respond to issues in a transparent and efficient manner.

r n r nSince our founding, we have grown our company along with our skill sets and abilities to provide services in several distinct, yet interrelated lines of business across multiple states.

The diversity of this experience gives us a comprehensive view of the challenges faced by our clients while allowing us to bring a well-rounded attitude, intensive knowledge base and successful track record to the projects we administer.