Audi Service Advisor

Position Overview

As a Service Advisor at Audi Miami South, you will embody our commitment to delivering an unparalleled client experience in a sophisticated and upscale environment.

Your role is to ensure every client feels valued and receives personalized, attentive service.

You will be the primary liaison between our esteemed clientele and our expert service team, managing their service needs with precision and elegance.

From the moment a customer walks through our doors, you will provide them with exceptional service, ensuring their vehicle maintenance or repairs are handled seamlessly and to the highest standards of luxury.

Your expertise and dedication will enhance our reputation as a premier destination for automotive excellence.

Responsibilities

• Greet customers and determine their service needs in a professional and courteous manner.
• Handle customer inquiries and concerns promptly, ensuring a high level of satisfaction.
• Provide detailed estimates for repairs and services, explaining the scope of work and associated costs.
• Schedule service appointments and manage service flow to ensure efficient operation.
• Liaise and collaborate with technicians to ensure clear communication regarding service requirements and progress.
• Follow up with customers to provide updates on the status of their vehicles and address any concerns.
• Ensure all work orders are completed accurately and filed properly utilizing CDK and Microsoft software (Word, Excel, OUtlook).
• Maintain up-to-date knowledge of vehicle systems and service procedures to provide accurate advice.
• Promote dealership services and products, including extended warranties and maintenance packages.
• Liaise with vendors and body shops and extended warranty companies to provide accurate estimates.

Qualifications

• Good organizational skills and ability to manage multiple priorities
• 3+ years of relevant experience in a luxury automotive dealership is desired
• Professional with great sales and customer service skills
• Capable of making the best decision that will benefit the customer and the company
• The drive to succeed in a fast-paced, high-volume environment

Physical Requirements :

• Ability to sit for extended periods while working at a desk or interacting with customers.
• Occasional lifting of up to 25 pounds.
• Ability to stand, walk, and move about the dealership floor as needed.
• Manual dexterity to operate office equipment and handle paperwork.

Working Conditions :

• Work is performed in a dealership environment that can be both office and shop floor-based.
• Exposure to varying levels of noise and temperature changes from the service area.
• Interaction with a diverse customer base and team members.
• Standard working hours with potential for occasional overtime based on customer and business needs.

At Audi Miami South by THE COLLECTION, we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary.

Our team members are the cornerstone of our success, driving our commitment to delivering the best for our discerning clientele.

Audi Miami South by THE COLLECTION is far from your typical dealership; we are an elite, dynamic team dedicated to excellence, and we are eager to expend our ranks with passionate, driven individuals.

If you're excited about joining a fast-paced, high-reward industry, you've found your place. At Audi Miami South by THE COLLECTION, the possibilities for growth are as limitless as our ambition!

Benefits Overview :

We value our team members and strive to offer a comprehensive benefits package to support your well-being and work-life balance.

Our benefits include :

• Medical, Dental, and Vision Insurance
• Supplemental Benefits : Access to additional benefits such as accident insurance, critical illness insurance, and more.
• 401(k) Plan : Generous employer match and a range of investment options to help you plan for retirement.
• Paid Time Off (PTO) : Flexible PTO to use for personal time, or illness.
• Vacation : Paid vacation days to recharge and enjoy time away from work.
• Holidays : Paid holidays to celebrate with family and friends.
• Birthday Off : A paid day off to celebrate your special day.
• Closed Sundays : Enjoy a day off every Sunday for work-life balance.
• And Much, Much More : Additional perks and benefits to enhance your overall employee experience.

If you have any questions about our benefits or need more information, please reach out to our HR department.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We encourage applications from all qualified individuals, including those from historically underrepresented groups.

We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation.

We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas.