Director of Access Improvement & Operational Efficiency

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Reporting to the Vice President of Operational and Clinical Access, the Director, Access Improvement & Operational Efficiency is responsible for the development and implementation of standard, patient-centered processes that will improve access to care in the ambulatory setting.

This position collaborates with operational leaders and other corporate leaders in areas such as Finance, Quality, Analytics, and Planning.

This position will support and align with system strategic priorities as they relate to patient access and ambulatory operational efficiency.

Primary areas of responsibility will be access to healing, referral management, scheduling template best practices, and the development of performance management systems.

This position will partner with Ambulatory leadership to ensure that best practices for template management, scheduling functions, referral processes, capacity management and other access strategies are implemented in all Ambulatory settings.

EXPERIENCE REQUIRED :

• Seven plus (7+) years of progressive experience within engineering, planning, management consulting, customer service or similar required.
• Two plus (2+) years of leadership experience.
• Experience in a Group Practice environment working closely with administrative leadership and / or physicians in a consultant, project management, or leadership role.
• An emphasis in healthcare with previous experience managing large-scale projects.
• Experience preparing and delivering presentations to executive audiences.
• Experience working with external consultants, workgroup leadership & facilitation, budgets & workforce planning preferred.
• Highly refined analytical skills preferred.
• Ability to credibly consult with executive leadership so resources may be aligned cross-functionally preferred.
• Ability to anticipate scenarios and develop strategy options while remaining open-minded to alternatives preferred.
• Ability to prioritize initiatives preferred.

EDUCATION REQUIRED :

• Bachelor's degree in Engineering, Business Administration, Healthcare Administration, or similar field required.
• Master's degree in Management, Business Administration, Healthcare Administration (with quality or operations improvement emphasis), or similar field preferred.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail.

With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations.

Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health : Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Learn more at henryford.com / careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being : physical, emotional, social, financial and spiritual.

Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan.

Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more.

Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

J-18808-Ljbffr