Liaison (Sales Rep)

Job Description

Client Summary :

• Tech-enabled homecare company specializing in end-of-life care
• Partners with government agencies, health plans, health systems, and physician organizations
• Utilizes technology and homecare to improve outcomes for high-risk patient populations
• Mission : Provide excellent patient care, enhance patient experiences, and be a valuable asset to partners
• Believes in combining technology and compassion to address healthcare challenges
• Aims to augment patient care delivery and create sustainable service models.

Position Responsibilities :

Responsible for achieving and growing total revenue including hospice admissions in assigned book of business. Assists in advancing market position consistent with Company goals.

Achieves deep and thorough account penetration and develops new target accounts to obtain new and expanded referral relationships.

• Understands the strategic context of the referral persons and the markets in which this company competes.
• Builds relationships at all levels within the customer organization and utilizes a higher level of referral person call point to build robust relationships with influencer, decision makers and account champions.
• Communicates with, aligns, and collaborates with the extended Colleagues to execute on the book of business growth strategy
• Articulates plans to cross functional stakeholders and gains commitment to collaborate and execute.
• Responsible for complete book of business analysis and planning to ensure growth goals are achieved.
• Develops and manages key referral relationships. Services book of business and interfaces directly with physicians, staff, and administrators.
• Serves existing and prospective referral relationships by discovering customer needs and requirements and by meeting or exceeding their expectations.
• Conducts growth presentations for new and existing referral sources as necessary.
• Continuously works with referral sources to monitor performance and identify needs.
• Provides clinical training and education to customers. Assists in disseminating clinical information to referral sources, coordinating relevant Colleague interactions to assist with growth goals of assigned book of business.
• Maintains up-to-date and accurate records in the CRM. Interfaces with leadership, marketing and executive team to quantify needs and to provide intelligence to management on competition and service programming enhancements.
• Keeps abreast of new programming and service offerings in the market and of current and future Company solutions.
• Monitors and reports service complaints or concerns.
• Consistently works to improve personal knowledge and selling acumen to become of greater value to the most important current and prospective referral sources and to the Company.
• Maintains the necessary reporting documents, including CRM records, admissions and referral forecasts, pipeline, market trends, competitor activities, and strategic initiatives reports that provide adherence to policy.
• Responsible for the success of the assigned book of business in terms of the Kara Health’ reputation and profitability.

Experience & Skills :

Required Experience and Qualifications :

• BA or BS in Business and / or / education / experience equivalence.
• Previous successful related experience, including 5+ plus years of related industry experience, 5 years of which included a successful track record in customer relationship and account management in the appropriate industry segment.

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders / partners.

• Strong clinical knowledge, with the confidence to knowledgably engage key stakeholders such as physicians, clinical staff, nurses, and department managers to present a value proposition.
• Professional presence that influences desired results with both external and internal stakeholders. Ability to effectively manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution, and business planning.

Proven effective verbal, computer, written and presentation / communication skills.Ability to use communication methods and strategies that influence desired results at senior levels within the assigned Accounts.

Ability to quickly adapt and respond to job, environmental, and industry changes.Proficient in Microsoft Office Suite.

Compensation $90k-$110k, Health Insurance, 401k, Paid Vacation