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Bilingual Member Services Advocate

VirtualVocations
Sacramento, California, United States
Full-time

A company is looking for a Bilingual Member Services Advocate to serve as an advocate and point of contact for member inquiries regarding benefits and services.

Key ResponsibilitiesProvide quality customer service and educate members about benefits and plan optionsRespond to inquiries regarding benefits, eligibility, referrals, and claims, ensuring timely resolutionParticipate in member calling projects to support membership retention goalsRequired QualificationsBilingual in Korean, Mandarin, Cantonese, Vietnamese, or Spanish1-2 years of call center or related customer service experience1-2 years of experience with Medicare benefits, preferably Medicare Advantage PlansExperience in the healthcare, insurance, or pharmacy industry is highly desirableData entry and general computer skills required

7 hours ago
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