Dispatcher

The Rapid is looking for a Dispatcher to join our team!

Where public transportation goes, community grows.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is an award-winning transportation organization headquartered in Grand Rapids, MI.

We serve the following communities : Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

This is a safety sensitive position. The Dispatcher operates communication systems utilizing radio, telephone, and computer equipment to provide assistance to Bus Operators and the public.

Dispatchers coordinate and dispatch all Bus Operator assignments and provide instructions and direction to operators in areas such as customer service, safe driving practices, and schedule maintenance.

Individuals in this position will dispatch personnel and equipment in response to service requests, identify, check, and report operational problems to supervisors, make recommendations and proposes solutions to operational issues and prepares written reports regarding transit operations, safety events, breakdowns, and mechanical defects.

Here's what you can look forward to as a valued member of our team :

• Hiring Range : $43,783 - $47,286
• Schedule : Varies
• Health Insurance - We offer three medical plan options through Blue Cross Blue Shield Michigan (BCBSM) and Blue Care Network for you, your spouse, and / or children.

A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan.

• Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance - Is offered through BCBSM, utilizing the VSP network.
• Retirement Contribution - You are eligible to participate in a 457 Retirement Saving plan on your first day. We also offer a 10% employer contribution to a 403(b) Retirement Saving plan.
• Life Insurance and Disability Insurance - The Rapid provides Basic Life and AD&D Insurance, short-term and long-term disability.

You are able to purchase additional life insurance coverage for yourself and dependents.

• Wellbeing and Fitness - We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
• Paid Vacation and Sick time Your vacation time accrues at 8 hours per month and Sick time accrues at 6 hours per month.

Accruals increase with your years of service at The Rapid

What will you be doing in this role :

• Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.
• Maintain all dispatch records, including daily time records and prepare reports.
• Assist in the safety and security of the operations with Federal, State or Local Law enforcement personnel.
• Prepare, compile, and submit timely reports on work activities, operations, production, or work-related accidents / incidents.
• Other duties as assigned.

To be successful in this role you will need :

• Associates degree in business management, or 60 credit hours equivalent; two years full-time or part-time equivalent dispatching public transportation, high volume service call center, or related field experience will be considered in lieu of education.
• One or two years related experience in public transportation preferred.
• The ability to pass a criminal background check, and pre-employment drug screen.
• Basic computer skills including Microsoft office suite.
• Ability to learn proprietary software / hardware as necessary.
• Ability to perform under stressful conditions and react appropriately.
• Manage multiple priorities seamlessly.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position requires extended periods of walking or standing and must be able to lift up to 50 pounds. May also include frequent bending, stooping, squatting, pushing, and pulling.

Required to sit for extended periods. Use of hands and arms is necessary to reach or use various tools or objects. Specific vision abilities required by this job include close vision and ability to adjust focus.

Employee is required to perform job duties in accordance with existing health and safety procedures and policies.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them.

Let our recruiter know if you need an adjustment at any point during the application / interview process.