ASSISTANT GENERAL MANAGER
We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience.
Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends.
Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!
The Assistant General Manager will assist and execute all aspects of Altitude's operation including, but not limited to, guest services, food and beverage, training and operations.
This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.
KEY RESONSIBILITIES
General
- Work with and support the General Manager; assume GM responsibilities in his / her absence
- Coach and develop a large and diverse team through clear written and verbal communication
- Establish and uphold Altitude standards and expectations
- Oversee Altitude's defined processes around inventory and reporting responsibilities
- Oversee labor and spending for entire facility, within the park's guidelines
- Develop the team by establishing profitability goals and rewarding positive behavior
People
- Recruit and hire talent
- Set and hold expectations of accountability with team, upholding brand standards
- Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
- Create a healthy work environment that promotes staff retention levels
- Assure staffing levels meet business needs, while taking into account team member well-being
- Lead and influence through effective motivation, celebrations, and accountability
- Select and develop high-potential staff members to take on greater responsibility and / or internal promotions into higher levels at the park or support center team opportunities
Guest Services
- Create an on-brand Altitude guest experience through superior operations
- Seek out guest feedback and use for management and hourly team development
- Maintain a safe and secure facility for all park guests
QUALIFICATIONS & SKILLS
- Management experience a plus but not required
- Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
- Workdays, evenings, weekends, and holidays as required
- Operate in a fast-paced environment with constant distractions
- Lift and carry over 30 pounds regularly
- Act as a mentor and lead by strong example
- Maintain a professional image
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