Customer CareRepresentative
About Sewell :
Sewell Automotive Companies is afamily-owned business founded in 1911. Our mission is to provide the bestvehicle sales and service experience for our customers.
We do this in a waythat fosters the continuous improvement of our people and our company. We are atop-performing, thoroughly professional, and genuinely caring organization inall that we do.
We have 19 dealerships and 8 collision centers located inDallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio,and Sugar Land.
SewellAutomotive Companies offers opportunities with the following brands :
Audi BMW Buick Cadillac GMC INEOS Infiniti
Land Rover Lexus Mercedes-Benz MINI Subaru
Responsibilities :
Demonstratea servant’s heart by creating unique and personalized experiences
Assistcustomers by phone, email, chat, text, and social media
Scheduleservice reservations for customers
Own allcustomer issues or concerns
Escalatecustomer concerns as needed
Workclosely with sales and service departments to resolve any issues
Requirements : High school diploma
High school diploma
Organization and attention todetail
Proficiency in all Microsoft Officeprograms
Strong written and verbalcommunication skills
Genuine desire to solve problems
Ability to think critically
Ability to show empathy toward customerswhile handling their requests
Ability to actively listen
A minimum typing speed of 35words per minute
Ability to multitask
Availability to work eveningsand weekends
Previous hospitality industryexperience preferred
Benefits :
Competitivestarting compensation
Continuouseducation opportunities
World-classtraining and development
401(k)with company match starting on day one
Medical,dental, and vision insurance
Tuitionreimbursement for qualifying associates
Company-paidshort-term disability
Lifeinsurance and long-term disability options
SewellAutomotive Companies maintains a strong policy of equal employmentopportunities for all associates and applicants of employment.
We hire, train,promote and compensate associates on the basis of personal and professionalcompetence and potential for advancement without regard for race, color,religion, sex, national origin, age over 40, marital status, disability orcitizenship as well as other classifications protected by applicable federal,state or local laws. EOE
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