Relationship Manager, Global Fund Services

Northern Trust Financial Services

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Responsible for managing client relationships and supporting overall client service and delivery across all applicable disciplines (Custody, Fund Accounting and Administration, Transfer Agency) for Global Fund Services (GFS) clients. Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely service delivery and issue-resolution, and effectively communicating client concerns / needs to internal partners. Identifies opportunities to add value to the relationship and generates additional revenue by cross-selling products and services.

• Acts as the main client contact representing all applicable product disciplines and provides for escalation on client queries and issue resolution.
• Ensures overall client satisfaction by facilitating efforts of service team, coordinates and executes relationship governance structure to ensure effective communication with clients and Northern Trust partners.
• Review, approve and ensure timely publication of monthly reporting to consultants / clients including calculating KPI levels.
• Consistently displays a balanced, cross-functional perspective, consulting with the rest of the business to improve efficiency, effectiveness, and productivity.
• Assist Client Service Managers with overall project planning for key clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects, meeting their respective deliverables and keeping the client informed of progress towards project completion.
• Acts as a centralized technical resource and subject matter expert for various tasks associated with client / account and product / service changes.
• Develop complete understanding of client's business, strategic objectives, goals, market challenges, and aligns to Northern Trust's business / product strategy.
• Cultivates strong working relationships with client contacts. Demonstrates ability to add value with consultative approach by anticipating client needs and possible solutions and partnering with client to implement.
• Educates client on industry trends, emerging issues, and regulatory / tax changes, while highlighting Northern Trust products and services, thought leadership, and solutions.
• Cross-sells Northern Trust products / services and participates in development of solutions to meet client needs, coordinates presentations, introduces Northern Trust experts when appropriate, closes the sale, and ensures smooth delivery of new services.
• Manages client profitability, understands competitive environment, develops pricing strategies, and works with team to enhance profitability.

Knowledge / Skills / Experience

Salary Range :

$83,100 - 141,300 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.