Delivery Driver Supervisor

Summary :

Plans, directs, coordinates, and participates in activities of warehouse / delivery drivers for the Company including personnel scheduling, meeting customer delivery obligations and standards, and ensuring compliance with applicable state and federal transportation regulations.

Duties may be performed personally or through subordinate supervisors.

What you’ll do :

• Coordinate and supervise daily activities of warehouse / driver personnel including route assignments, vehicle assignments, customer deliveries and vendor pick-ups.
• Ensure compliance with all USDOT requirements as well as those of other regulatory bodies related to vehicle use and maintenance, safe operation of vehicles, and required medical certifications.
• Train warehouse / driver personnel to required standards and complete periodic evaluations of driver performance.
• Maintain USDOT-required driver files
• Maintain and update work and duty schedules for warehouse / driver personnel
• Ensure that vehicles are clean and meet maintenance standards and requirements
• Reports services issue to leasing company.
• Respond to and resolves customer complaints, including immediate problem-solving, coordinating response with appropriate sales personal and applying corrective action and / or discipline as required
• Train warehouse / drivers in all aspects of material handling both on and off the vehicle.
• Evaluate employee performance on an ongoing basis including regularly scheduled road-testing and respond with appropriate reinforcement, coaching or correction as necessary
• Execute all aspects of accident investigation and insurance reporting in coordination with the Operations Manager, other Company officials, or representatives of insurance interests as circumstances dictate
• Monitor trip and dispatch logs and vehicle monitoring software for conformance with schedules and direct preparation and retention of dispatch and vehicle operations records and reports.
• Maintain mileage records for taxes and leasing company.
• Gain proficiency in the Company’s primary sales processing software system as well as subordinate systems
• Drive routes during peak times and as needed to carry out the operation’s delivery obligations.
• Conduct weekly meetings to inform staff of new procedures and other company-wide information. Collaborate with Operations, Product, Purchasing and Sales personnel to ensure information is accurate and comprehensive

About you :

• Possess a high school diploma or GED equivalent certification.
• Have a valid driver’s license. (CDL Preferred)
• Must Pass a DOT physical
• Experience driving and parking large vehicles.
• Able to lift 25 pounds.
• Experience using hand trucks, pallet jacks and forklifts a plus.
• Professional with a pleasant disposition and able to give all clients a positive customer service experience.
• Candidate should be dependable, hardworking and an effective communicator.
• Excellent time-management and organizational skills required.
2 days ago