Technical Account Manager

About Speakeasy

Speakeasy is building the next generation of API infrastructure.

We help API producers offer a Stripe-like developer experience for all their APIs, by creating and maintaining best-in-class developer surfaces like idiomatic, feature-rich SDKs, Terraform providers and docs.

Great developer experience accelerates API adoption, reduces the burden on support and engineering, and paves the way for emergent use cases.

At the same time we're building towards a vision of providing a complete suite of tooling to handle all of a company's API needs.

We're leveraging platform engineering, code gen and LLMs to provide a platform that unburdens teams who are creating, maintaining and constantly evolving their APIs.

About the role

This is an opportunity to be Speakeasy's first Technical Account Manager. As such, you'll be able to set the bar (high!) for what Technical Account Management looks like at Speakeasy, and help us evolve our processes to get there.

You'll be primarily responsible for ensuring that our key accounts have an amazing experience with Speakeasy - and ideally become our greatest advocates and evangelists!

To do that, you'll need to :

• Demonstrate exemplary customer empathy, and be able to pragmatically show customers how they can accomplish their goals with Speakeasy, both in writing and live
• Form strong relationships with our customer champions, from individual developers all the way up to CTOs
• Dive deep into the technical details of our customers' APIs and SDKs; likely you're already an expert in OpenAPI, and have built APIs or SDKs before in large teams.

You're excited to get into the weeds to make customers successful

• Learn fast! Every customer might throw something new your way, and you'll need to take that in your stride
• Thrive in an autonomous environment
• Use your customer learnings to influence the product roadmap and docs, to ensure constant improvement in the customer experience
• Manage multiple customer relationships and potentially competing priorities elegantly

Note that we are looking for US-based candidates only, with a preference for San Francisco Bay Area. Ideal candidates are excited to work in the office alongside the rest of the team 1-2 days per week.

What should you know about us?

Our team is split across PST and GMT timezones. This has its advantages and disadvantages. We follow async processes pretty well but it's not perfect.

You'll help us get there

• We're a small team of 14. We are collaborative and supportive of each other, but believe in high ownership and autonomy
• We are ambitious, passionate about what we do, and seek to be exceptional. If you are looking for a place to clock in and out or to simply punch a ticket, we are likely not a good fit for you
• We serve tens of thousands of users, with customers from startups to large enterprises

Benefits

• Competitive salary and equity
• Medical, dental, and vision insurance covered at 100% for you and 90% for dependents
• 401(k) plan
• Unmetered PTO
• Off-sites in SF and London (and maybe other locations!)
• Work with a fun, collaborative, ambitious team
30+ days ago