FRONT DESK RECEPTIONIST

Company Description

Northrop Realty represents buyers and sellers of residential real estate in the Baltimore and Washington metropolitan regions with offices in Annapolis, Baltimore, Clarksville, Columbia, Ellicott City, Fallston, Frederick, Lutherville-Timonium, Phoenix and Sykesville, MD.

Northrop Realty also operates coastal office locations in Bethany Beach, Fenwick Island, Lewes-Rehoboth, Millsboro and Newark, DE in addition to Oak Island and Southport, NC.

We offer our full-time administrative employees a full benefits package including company paid employee health and dental insurance, retirement plan with up to a 3% company match, paid time off, paid holidays, a competitive salary and an engaging working environment.

Job Description

Job Summary :

As Northrop Realty's Front Desk Processor, you thrive creating first impressions. You greet everyone with a smile, whether in person or on the phone.

You take pride in maintaining the appearance of the office. You act as an information center and provide administrative support to our Client Care Coordinators & Sales Agents.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains a neat and welcoming front-desk area; ensures the front desk is always supervised.
• Answers all incoming phone calls within no more than three rings; uses warm transfers whenever possible to connect callers with the appropriate party.
• Greets anyone who walks by the front desk or hallway; notifies the correct individual when a guest / client arrives.
• Offers water / coffee / tea for any visitors that are using the lobby / conference rooms (not applicable during COVID-19);

keeps the front desk cabinet stocked with beverage glasses and coffee mugs (not applicable during COVID-19).

• Schedules meetings in the office conference rooms as requested by agents or administrative staff on the Northrop Realty Gmail Calendar.
• Accepts deliveries to the office; notifies recipients of deliveries; manages sensitive and confidential mail in accordance with Northrop policies;

moves large item deliveries to the side hallway or appropriate location.

• Monitors and responds to all front desk emails in a timely manner.
• Restocks all copy machines.
• Monitors office supplies (e.g., List & Buy packs, staging books, etc.); notifies Office Administrator when supplies are low.
• Cleans, sanitizes, and restocks conference rooms after meetings / settlements; sanitizes doorhandles, tables, chairs, and other commonly touched areas.
• Assists with truck reservations.
• Supports all sales agents and administrative staff with such things as, but not limited to, Manager's checklist, New Listings, Listing Contracts & Buyer Contracts, Price Adjustments, Status Changes, Open House Requests, Showing Requests, Ordering Signs, and Coming Soon when needed.
• Updates Salesforce with new leads, new contacts, etc.
• Lives the Northrop values.

Supervisory Responsibilities :

None.

Qualifications

Required Skills / Abilities :

• Excellent people skills and interpersonal savvy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to multitask and meet deadlines.
• Strong initiative.
• Ability to function well in a high-paced environment.
• Ability to work flexible hours including some weekends (a non-typical Monday-Friday schedule).
• Strong knowledge of Microsoft Office, Google Workspace, and databases; knowledge of Salesforce a plus.

Education and Experience :

• High school diploma or equivalent required.
• Real estate experience a plus.

Physical Demands :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry up to 15 pounds at times.

Travel Required :

• Some travel possible; travels between offices to occasionally deliver supplies or provide coverage when administrative staff is out.
• Must maintain reliable transportation.

Additional Information

Please note that this is an in-office position .

All your information will be kept confidential according to EEO guidelines.

Confidentiality

This role may be privy to confidential information which shall not be shared other than with the parties involved in the transactions.

Any breach in confidentiality may result in immediate termination.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

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