Human Resources Associate - Service Center

General Statement

The Office of Human Resources is committed to actively supporting Montana State University’s mission and strategic objectives through dedicated leadership, guidance, and comprehensive administration in key areas such as classification, recruitment, payroll, benefits, and employee and labor relations.

Duties and Responsibilities The Human Resources Associate Service Center provides a broad spectrum of services, encompassing communication with campus personnel, procedural guidance, and troubleshooting.

This involves analyzing situations, conducting research, exercising sound judgment to achieve resolution, and maintaining confidentiality.

Onboarding New Employees :

• Facilitate the onboarding process for new hires, ensuring timely completion of necessary paperwork and participation in orientation programs.
• Assist new employees with understanding company policies, and procedures.

Employee Records Management :

• Maintain accurate and up-to-date employee records in compliance with university policies and federal regulations related to hiring, position changes, departures, and other personnel actions.
• Process and manage employee data efficiently and securely within established systems.

Relations and Support :

• Answer frequently asked questions from employees regarding standard HR policies and federal procedures.
• Provide accurate and timely information while demonstrating a helpful and professional demeanor.
• Refer more complex inquiries to appropriate HR staff or management for further assistance.

Required Qualifications Experience, Education, Knowledge & Skills 1. Administrative Experience : Prior experience in administrative work with a demonstrably strong focus on customer service within a main office setting or an equivalent combination of relevant education and / or experience.

2. Communication and Information Accuracy : Proven ability to effectively interpret and communicate complex information, procedures, and directions in both written and verbal formats (in-person, telephone, and business correspondence) to a wide variety of individuals.

3. Organizational and Time Management Skills : Demonstrated competence in managing multiple work assignments simultaneously, meeting deadlines consistently, and adapting to changing priorities while maintaining a professional demeanor.

4. Document Creation and Editing : Proven experience designing, writing, editing, and formatting professional documents such as reports, business correspondence, spreadsheets, and brochures.

5. Software Proficiency : Demonstrated competence in operating personal computers and various software applications, including word processing, spreadsheets, databases, presentations, email, and internet usage.

Microsoft Office software is preferred. Preferred Qualifications Experience, Education, Knowledge & Skills 1. Proven experience effectively delivering training and presentations to both small and large groups.

2. Demonstrated experience gathering and compiling information to analyze and evaluate complex human resources-related matters.

3. Proficiency in human resources policies and procedures.

4. Experience working with multi-relational databases.

5. Combination of education and / or applicable experience equivalent to a Bachelor’s degree in Human Resources or other related field or experience in Human Resources.

The Successful Candidate Will

• Possess strong interpersonal, listening, and communication skills, enabling successful collaboration with faculty, staff, students, and applicants, in person and over the phone.
• Maintain a high level of professionalism and discretion when handling sensitive and confidential situations and information.
• Thrive in independent and collaborative work environments, effectively balancing individual tasks with team-oriented projects to foster a cooperative and productive work atmosphere.
• Possess exceptional organizational and critical thinking skills, allowing them to prioritize and manage multiple simultaneous projects with dynamic and sometimes conflicting priorities while maintaining accuracy and meeting deadlines.
• Demonstrate a commitment to accuracy and thoroughness in all work products.
• Exhibit a strong desire to expand knowledge, acquire skills, and actively seek new projects and challenges.
• Consistently represent the Office of Human Resources with professionalism, a positive attitude, and a well-maintained appearance, fostering a positive image across campus.

Position Special Requirements / Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but as a general description of the job.

Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

The requirements listed above are representative of the knowledge, skill, and / or ability required. This position has supervisory duties? No