Quality Assurance Specialist

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies.

At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population.

As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Bureau of Motor Vehicles (BMV) :

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.

The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we :

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview :

The Indiana Bureau of Motor Vehicles is seeking qualified candidates to fill a Quality Assurance Specialist position. The Quality Assurance Specialist is part of the Bureau’s motorcycle safety program, Ride Safe Indiana.

This position will conduct compliance checks over a variety of motorcycle rider classes throughout the state and will be responsible for compiling & reporting findings of the audit.

Salary Statement :

The salary for this position traditionally starts at $47,320.00.

A Day in the Life :

• Monitor and evaluate motorcycle training at various training sites throughout the state.
• Assist in scheduling visits to provider locations to ensure providers are in compliance with contract policies and procedures as well as curriculum standards.

Prepares reports with the site visit results.

• Establish and maintain professional relationships with motorcycle training and skills testing providers.
• Active participant in motorcycle outreach programs.
• Promote motorcycle safety training program, when applicable.
• Performs related duties as assigned.

What You'll Need for Success :

• Must currently be a recognized motorcycle safety RiderCoach or Instructor.
• Ability to maintain effective working relationships with internal and external customers
• Demonstrates ability to deal effectively with conflict resolution.
• Ability to communicate verbally and in writing.
• Demonstrates a high level of attention to detail.
• Reliable transportation
• Available to work weekend and evening hours during motorcycle season (March through October).
• Ability to multitask.
• High school diploma or equivalent.
• Knowledge of Microsoft Office : Outlook, Word, Excel and PowerPoint.

Supervisory Responsibilities / Direct Reports :

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana :

The State of Indiana offers a comprehensive benefit package for full-time employees which includes :

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program : Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to :
• 150 hours of paid new parent leave
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity :

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.

Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov .

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants.

We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.