Field Service Technician

Job Description

Job Description

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

SAVARIA PATIENT CARE

Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.

OVERVIEW : The primary purpose and function of this position is to provide preventative maintenance and repair services at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide service to customers in accordance with Savaria Patient Care’s terms and conditions
• Establish and maintain positive relationships with customers and Savaria Patient Care’s employees
• Accurately identifies customer expectations and needs and recommend products and services based on observed customer needs
• Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
• Prepare and submit accurate reports on time
• Maintain expenses and required inventory in accordance with Savaria Patient Care’s guidelines
• Comply with all Savaria Patient Care, customer, and government Health and Safety regulations
• Responsible for regular maintenance and cleanliness of vehicle
• Accountable for maintaining vehicle inventory, tool inventory and good condition of tools provided
• Commitment to providing superior customer service
• On occasion and as required, assist with training new hires via job shadowing and demonstration of tasks.
• Other duties as required

SUPERVISORY RESPONSIBILITIES :

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EDUCATION, EXPERIENCE & TRAINING :

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CERTIFICATES, LICENSES OR REGISTRATIONS :

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WORK ENVIRONMENT :

Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.

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