At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers.
We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things.
We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally.
A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and workstation prep in house.
Primary Responsibilities
- Works tickets in order of assignment and plan by the Dispatcher.
- Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer.
- Uses time as effectively as possible to assess, plan and resolve Tier 1 issues in house.
- Communicates effectively with all necessary team members to resolve issues in a timely manner.
- Works closely with teammates and customers to relay critical information to and from technicians and customers.
- Follows all Standard Operating Procedures for position, function, and TechMD.
- Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
- Follows development plan as outlined by leadership.
- Appropriately documents / updates all information for changes in an infrastructure as new changes are identified.
- Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.
Requirements
- Must have 1-3 years’ experience in a similar position.
- Must have Entry Level understanding of business systems and networking.
- Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
- Must demonstrate excellent customer service skills.
- Strong telephone and verbal communication skills are a must.
- Must thrive in a team environment and demonstrate effective team interaction.
- Must demonstrate the ability to effectively work independently.
- Must have strong organizational, priority and time management skills with the ability to multi-task.
- Must own reliable means of transportation.
- Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy
Benefits
- Medical / Dental / Vision Insurance
- 401k with match
- Generous paid leave policies
- Life Insurance coverage
- Performance-based incentive compensation
IT Field Support Technician I-Depot
The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and works...
Field Desktop Support Technician
OSI Digital is looking for a Field Desktop Support Tech II to join our team. Field Desktop Support Tech . This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. He/she will use their interpersonal skills to com...
IT Field Support Technician I-Depot
The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and works...
IT Field Support Technician I-Depot
The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and works...
IT Field Support Technician I-Depot
The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and works...
IT Technician (Field)
You will also handle all IT support requests and assist colleagues with their IT needs. Previous experience as an IT Technician or an IT Certification is preferred. We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer ...
IT / Desktop Support/ Help Desk/ Field Support (Santa Ana) (Dispatch/On Demand Request/ Freelancer)
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensur...
Field Desktop Support Technician
OSI Digital is looking for a Field Desktop Support Tech II to join our team. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. He/she will use their interpersonal skills to communicate with customers and provid...
Freelancer/IT /Desktop Support/ Help Desk/ Technical Support/ Field Support Engineer (Brea) (Dispatch/On Demand/On Call)
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensur...
Freelancer/ IT / Desktop Support/ Help Desk/ Field Support/ IT Consultant/ Technical Support
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensur...