Clerical Associate - Level III (Provisional)

About NYC Health + Hospitals

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.

S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8 : 00 A.M 4 : 00 P.M (4 : 00 P.M. - 12 : 00 A.M. Rotating Weekends)

Job Description

Purpose :

Under the general supervision of the Radiology Associate Director, the incumbent will perform a day-to-day administrative function within Radiology and Cardiology Services.

The incumbent is involved with various patient records, registration of new and existing patients, and statistical support as needed.

Specific Duties and Responsibilities :

The Clerical Associate III is charged with and responsible for :

• Obtains all insurance authorizations for Radiology and Cardiology Services.
• Obtain general consent for treatment, patient acknowledgment of patient rights, completion of the demographic form, and witness’s patient finalizing and signing.
• Collect co-pay from the patients as needed.
• Greets patients upon entering the registration area. Completes patient registration with accuracy and efficiency to ensure conformity with established department guidelines.
• Answers the telephone, answers inquiries and questions, and assists patients, doctors, department personnel, and hospital personnel.
• Provides interpretation services for limited English proficient patients.
• Input patient(s) demographic and scans documents into EPIC or necessary computer applications. Obtains proof of address from patients, whether new or existing, to the hospital.

Verifies proof on a subsequent visit and scans documents into EPIC when the address changes.

• Provide patients with Radiology or Cardiology appointments.
• Assist and cooperate with investigating and resolving patients’ complaints through appropriate channels.
• Assign patient(s) medical record number and provide clinic card(s) with accuracy.
• Takes all appropriate action to ensure patient confidentiality.
• Direct patients to the clinic upon completing the registration process, if necessary.
• Work in the Picture Archiving Communication System (PACS) to support Radiology.
• Cross cover other areas based on the need of the department.
• Communicate effectively with patients and employees
• Adheres to the hospital’s mission, vision, and value statement

Minimum Qualifications

1. A high school diploma or its educational equivalent; and

• 2. Six (6) months of full-time satisfactory clerical experience and / or experience interacting with the public, such as processing sales;
• taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints;

and / or performing related customer service activities.

Department Preferences

• Understanding Electrion Medical Record (EMR)
• Knowledge of basic medical terminology
• Excellent interpersonal and communication skills

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes :

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs
30+ days ago