National Complex Claims Leader

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people.

More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Learn more about what makes us different and how you can thrive as the National Complex Claims Leader at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.

With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our National Complex Claims Leader on the Claims team you will report to the SVP, National Claims Director, and you will build relationships with stakeholders such as MMA national leadership, regional claims leadership, Marsh Claims Advocacy, and industry vertical leaders.

You’ll serve as an advisor and resource for the regions to help them develop their claims management processes. As the National Complex Claims Leader, you will resolve complex claims, identify problematic claim trends, and seek solutions regardless of whether the origin is insurer claim handling, coverage interpretation, or placement related.

You will engage directly with clients or client attorneys and educate them on the claims process and coverage determinations.

As the National Complex Claims Leader will actively participate in the national Claims COE and Risk Services COE.

Develop protocols for handling of complex claims

Provide Errors and Omissions (E&O) expertise and guidance by working closely with the MMA Litigation team to investigate and advocate on claims that have a potential E&O aspect

Participate in larger New Business and Renewal opportunities by developing a high-quality presentation for MMA colleagues to promote our claim advocacy capabilities as a differentiator

Work closely with carriers and wholesalers to negotiate guidelines and branded endorsements.

Maintain a scorecard related to resolved complex claim matters

Develop a claim data for tracking claims and identifying trends and challenges

Support the regions with client retention while working through challenging claims situations

Proactively monitor policy exclusionary wording

Interact closely with Marsh Claims Advocacy and Technical Issues Group

Build and maintain strong relationships within MMA, wholesalers, Marsh, and insurer claim executives

Work with insurers and wholesalers to negotiate carrier claim handling guidelines for MMA, wholesaler claim support processes, claim liaisons and escalation procedures

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

Law degree. J.D., AIC, ARM, CIC or CRM.

Property & Casualty License or willingness to obtain required.

Established and continued relationships with local and national law firms

Comfortability with travel

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work, but regular travel is required.

Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies

Charitable contribution match programs

Stock purchase opportunities