Manager Member Experience

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business?

Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees.

We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs.

Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Come be a part of this incredible and inclusive team at Invited!

Job Summary :

The Member Experience Manager is responsible for curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring execution of programming and communications for Club.

Develop and ensure execution of relevant and engaging Member events and experiences and implementing thorough and consistent communications strategies.

Day to Day :

• Execute all Member Events and Programs with member and committee feedback.
• Create and execute relevant programs with purpose with consideration of your Club Members, product, and position.
• Connect and Engage Members, drive revenue, invite and Partner with Community Audience or aligned Brand.
• Attend signature events, holidays, charity classics, and ongoing meetups.
• Oversee committee management, quarterly game plan / monthly calendars, ongoing content calendar.
• Create storytelling and content focused communications.
• Membership Recognition on Social Media and in GM Message.
• Update GM message, including club closure, weather announcements, crisis management, etc.

About You :

• Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation.
• Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications
• Prefer experience in one or more of the following : sales, relationship management, food. beverage operations, customer service, membership associations, and / or fundraising
• Prior experience in leading a team or project to a successful outcome is preferred.
• Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel.
• High school diploma or equivalent.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.

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Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.

Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.