IT Technical Support Specialist

Job Description

Job Description

Position Overview :

The Technical Support Specialist assists in the implementation and maintenance of effective technical information systems that supports program and individual departmental operations of the agency.

Essential Duties and Responsibilities :

• Acts as 1st level and 2nd level technical support to employees within the organization.
• Assists staff and management in the provisioning of information, training and technical assistance regarding technology as it relates to their specific department, division or organization.
• Provides technology, troubleshooting and network support to staff to continually enhance and improve internal and external communications.
• Develops and maintains a current inventory for all technical information equipment, including computer hardware and software, phones, copy / scan / fax technology.
• Maintains storage, back up and archiving of data.
• Maintains and repairs computer hardware as needed.
• Maintains system applications that provide information for management.
• Maintains, monitors, and supports VOIP systems to central office and remote sites.
• Assists the IT Director in the development, coordination, and management of all technology and information technology systems and components.

This includes, but is not limited to computer hardware and software, phones, copy / scan / faxing technology, switches, and routers.

• Assists the IT Director in developing, maintaining, and monitoring policies and procedures for technology information utilization.
• Research new technologies that may be required to expand the company’s capabilities.

Required Education and Experience :

• Associate’s degree or equivalent experience.
• Minimum of three to five years’ experience troubleshooting and working with networks and technology systems.
• Advanced working knowledge of Microsoft Networking (TCP / IP), Microsoft Office Suite
• Preferred skills include working knowledge of LAN, WAN, and VOIP telephony technologies.

DISCLAIMER : This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the agency.

Employees in this position must be able to perform the essential job functions of this position with reasonable accommodation.

Company Description

Head Start for Kent County provides high quality services at no cost to qualifying families. We work alongside families to deliver comprehensive services to children five and under, promoting their wellbeing and development.

We offer an excellent benefits package with health insurance that starts after just 30 days of employment. Several benefits are even at little to no cost to the employee.

We provide generous time-off and paid holiday policies that start on your very first day. Additional perks include half-day work on Fridays, Employee Assistance Programs providing corporate discounts, wellness programs for both physical and mental health including free counseling sessions, retention and attendance incentives, professional development opportunities, tuition reimbursement, including paid in full CDA’s and assistance with Associates degrees and above.

Find out about these and other ways in which we invest in our employees at https : / / hs4kc.org / employee -perks

Company Description

Head Start for Kent County provides high quality services at no cost to qualifying families. We work alongside families to deliver comprehensive services to children five and under, promoting their wellbeing and development.

r n r nWe offer an excellent benefits package with health insurance that starts after just 30 days of employment. Several benefits are even at little to no cost to the employee.

We provide generous time-off and paid holiday policies that start on your very first day. Additional perks include half-day work on Fridays, Employee Assistance Programs providing corporate discounts, wellness programs for both physical and mental health including free counseling sessions, retention and attendance incentives, professional development opportunities, tuition reimbursement, including paid in full CDA’s and assistance with Associates degrees and above.

r n r nFind out about these and other ways in which we invest in our employees at https : / / hs4kc.org / employee-perks