Help Desk Analyst

Our client in Bala-Cynwyd is seeking a Help Desk Analyst to join their growing team!

Start your career with a company that has been in business for over 45 years!

Help Desk Analyst Job Details :

• Schedule : Monday-Friday 8a-430p
• Pay Rate : $60k-$64k
• Healthcare Benefits after 30 days

Help Desk Analyst Job Description :

• Provide day-to-day maintenance and support for various systems, including but not limited to workstations, printers, and mobile devices.
• Identify and troubleshoot application issues, ensuring timely resolution or escalation as needed.
• Conduct root cause analysis to address underlying problems and prevent recurrence.
• Communicate effectively with management regarding system status, issues, and resolutions.
• Manage client relationships by delivering high-quality support and addressing concerns promptly.
• Troubleshoot both software and hardware issues, including in-house and 3rd party applications.
• Ensure all production changes adhere to Change Management methodology for smooth and controlled transitions.
• Collaborate with the Help Desk Manager and other team members to optimize support processes and enhance overall efficiency

Help Desk Analyst Job Requirements :

• Associate’s degree in Computer Science, Information Technology, or a related field preferred
• Proven experience in providing technical support and troubleshooting for diverse systems and applications in a face-paced environment
• Excellent communication skills, both verbal and written; analytical skills
• Familiarity with Change Management methodologies and best practices
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Proficient to advanced understanding of Operating System platforms, including Windows 10, Windows 11 and Mac OS
• Proficient in the use of ticketing systems and knowledge-sharing platforms

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and / or local laws.

This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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