CUSTOMER SERVICES MANAGER

Morrison Healthcare

Salary : 70,000 - 75,000 / year based on experience

Other Forms of Compensation : Flexible Paid Time off, Benefits, 401K, Training

Pay Grade : 13

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems.

Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences.

The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption.

Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually.

Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years.

The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Positions at this location require proof of COVID-19 vaccination, boosters, and / or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements.

All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

Key Responsibilities :

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in / leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance / Performance Improvement programs
• Assists in developing, customizing, and / or monitoring a department / unit patient satisfaction action plan to meet each account's needs
• Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications :

• Associate degree with one (1) year work experience in food services, or related field, or Bachelor's degree in food service technology / management or related field, preferred, but not required.
• CDM, Registered Diet Technician or Registered Dietitian, preferred, but not required.
• 3-4 years' experience in service-oriented operations
• Serve Safe Certified within 6 -8 weeks of hire
• Hospitality and healthcare experience preferred
• Good coaching and on the job training skills required
• Excellent organizational skills and ability to multi-task essential
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
30+ days ago