What will you do as an Technical Support Engineer?
The Technical Support Engineer applies knowledge of LMI 3D sensors to resolve customer product issues and conduct customer sample testing.
Using the online ticketing system, you will communicate with customers, investigate support questions / problems, and respond or escalate as appropriate.
This position includes conducting feasibility studies on new applications and also growing our online knowledge base.
A Technical Support Engineer may transition to the Application Engineer or Field Application Engineer role, participate in pre-sales support, work closely with the sales team to solve challenging customer applications, and grow business.
- Monitor Zendesk dashboard, used to log customer support tickets.
- Communicate with customers to gather necessary information and respond to questions.
- Troubleshoot technical issues.
- Resolve tickets in a timely manner
- Communicate with the product development team and escalate product issues as necessary.
- Be an expert on all LMI 3D sensor products. Know hardware specs and how to use LMI machine vision software tools.
- Maintain lab test and demo equipment to ensure that it is operational at all times
- Conduct feasibility and sample testing, to determine if our sensors meet specific customer requirements.
- This position does not require travel.
What do you need to be successful?
- Requires college degree in technical field, preferably in Electrical or Mechanical Engineering.
- Experience in the high-tech or factory automation industry space is nice to have
- Recent Engineering graduate (without work experience but with relevant project experience) will be considered
- Software programming experience (C, C# or VB.NET) is highly desired.
- Working knowledge of PLC’s and factory automation is desired.
- Previous machine vision experience (with LMI products or a competitor) is desired.
- Excellent communication skills, both written and over the phone.
- Able to handle challenging customer situations.
- Exceptional organizational and prioritization skills
- Self-motivated. Have a positive attitude and a results-oriented approach to your work.
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