Service Dispatcher, Customer Care - Phoenix, AZ

Job Description

Job Description

Welcome to Ford AV, where cutting-edge integration of audio, video, lighting, music, and technical aptitude forms the cornerstone of extraordinary experiences.

If you're a tech-savvy individual deeply immersed in the intricacies of AV technology, we extend a warm invitation to join us on an exciting journey.

This opportunity isn't just a job posting; it's a compelling call to channel your technical skills and creativity onto a platform where innovation and passion harmonize seamlessly.

Join our team today and become a catalyst for next-generation advancements in the audio video world!

Why Ford AV?

Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems.

Ford strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members.

• Ongoing Industry Training
• PTO & Major Holidays
• Health & Life Insurance
• 401k Matching
• Discretionary Profit Sharing
• Advancement Opportunities

What you will be doing :

The Service Dispatcher efficiently manages in-coming service calls, schedules the Service Technicians, and performs a full range of administrative support activities for the Service Center.

This position identifies administrative projects, performs considerable coordination, and manages multiple priorities and procedures for accomplishing the work assignment.

The Service Dispatcher is responsible for receiving and tracking service calls, managing work orders, customer invoicing, and processing vendor warranty work orders and invoices.

What we are looking for :

• Prior experience with dispatching, scheduling, and / or customer service
• Basic understanding of A / V equipment and systems preferred, or technical aptitude
• Excellent oral and written communication skills
• Detail oriented
• Excellent organization skills
• Adept at multi-tasking and managing multiple priorities
• Strong customer service skills
• Computer skills- typing, 10-key, Outlook, Microsoft Office
• Bachelor's degree preferred

Other Information :

Drug Testing : Ford is committed to maintaining a drug-free workplace and, therefore, personnel in safety- sensitive positions are subject to drug testing.

Moreover, pre-employment, random, reasonable suspicion and / or post-accident drug testing may be conducted in accordance with company policy and all applicable laws in order to ensure a safe and healthy work environment.

All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

Physical Requirements : The physical requirements of this role play a pivotal role in ensuring job performance and success.

The employee will be engaged in extended periods of sitting while operating a wide range of office equipment. While the work primarily involves sedentary tasks, there may be occasions that call for standing, walking, reaching, talking, hearing, and move objects weighing up to 20 pounds.

It is essential for employees to possess proficiency in utilizing standard office tools like computers, printers, and telephones.

Furthermore, adequate manual dexterity and eyesight are necessary to effectively handle tasks involving reading, writing, interpreting, and managing paperwork with precision and efficiency.

In a typical office setting, the employee will communicate and engage with minimal exposure to excessive noise or adverse environmental conditions.

Although the role mainly takes place indoors, there might be occasional exposure to outdoor elements such as heat, cold and environmental elements.

EOE / AA / M / F / D / V

Company Description

Established in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums.

Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television.

Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military.

Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams.

Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.

S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here : https : / / www.

fordav.com / industries /

Company Description

Established in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums.

Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television.

Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military.

Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams.

Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.

S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here : https : / / www.

fordav.com / industries /