Licensed Benefits Sales Manager-Medicare-Temporary

Role

The Sales and Service Center virtual Sales Manager is responsible for front-line sales delivery. The SM operates ethically to enable sales and support contact center best practices.

Must be Ready To Sell (RTS) in advance of the Annual Enrollment Period (AEP).

Responsibilities

• Driving sales results through daily, weekly, monthly agent performance management and accountability.
• Managing outbound tele sales campaigns.
• Communicating effectively, addressing positive and negative performance issues timely.
• Managing performance issues and and defining a plan of action to address and timeline to improve.
• Developing sales strategies to enable agents to deliver revenue goals. Monitoring each agent’s daily performance against monthly goals and objectives.
• Ensuring the team is meeting or exceeding all key performance indicators.
• Conducting virtual sales meetings to review performance and maintain high levels of team engagement.
• Monitoring attendance, adherence, and address long agent handle-times, provide support when needed.
• Handling all customer complaints related to the Benefits Advisor or service delivery received.
• Supporting the leadership team through accurately reporting service center metrics, addressing carrier, operational and client team needs.

Requirements

• Maintain Life and Health insurance license in your home state.
• Demonstrate the ability to manage process, solve problems, and create positive customer resolution to reduce escalations.
• Experience with customer-focused performance metrics and continuous improvement management.
• Experience of 3+ years in Medicare sales, people management, sales coaching, and contact center management.
• Demonstrate the highest levels of integrity, responsibility, discipline, quality and teamwork.
• Handle and manage processes, solve problems, and create positive customer resolution to reduce escalations.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;

including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : 65,600 USD

65,600 USD

Maximum : 104,100 USD

104,100 USD