Director, Sales Effectiveness

At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.

S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.

We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities : , , and .

Interested in joining us on our journey?

We’re looking for a dynamic leader passionate about driving sales effectiveness and customer satisfaction. The Director of Sales Effectiveness will lead strategic initiatives that enhance our Customer and Sales Teams' productivity, scale operations, and improve efficiency.

In this role, you'll guide a team in implementing and optimizing sales tools and processes, ensuring our salesforce is equipped to deliver exceptional customer experiences.

Position

Director, Sales Effectiveness

Location

USA, Louisville, KY

How You'll Create Possibilities

Responsibilities :

• Lead Strategic Initiatives : Set the vision and guide projects that boost sales productivity using tools like Salesforce, CustomerNet, and advanced sales reporting systems.
• Team Leadership : Coach and develop a team to implement tools and processes that enhance both sales efficiency and customer experience.
• Cross-Functional Collaboration : Work closely with Sales Leadership to identify needs and create strategies that improve customer interactions and streamline processes.
• Drive Continuous Improvement : Identify and implement system enhancements and policies to maximize productivity across the Sales organization.
• Enhance Customer Experience : Lead efforts to improve customer experience by leveraging new system capabilities and innovative business processes.
• Operational Excellence : Champion initiatives that remove obstacles and enhance business operations.
• Sales Training & Onboarding : Develop and oversee onboarding and training strategies to ensure new hires and transitioning employees are equipped for success.
• Communication Strategy : Define and execute a consistent communication strategy that ensures our Sales team has access to essential information.

What You'll Bring to Our Team

• Leadership & Advocacy : Proven ability to lead with a customer-first mindset while advocating for both customers and employees across diverse teams.
• Strategic & Analytical Skills : Strong mix of strategic thinking, problem-solving, and customer-facing skills, with the ability to use data to drive decisions.
• Business Acumen : High level of business understanding with a knack for balancing competing priorities and providing clear direction.
• Tech-Savvy Problem Solver : Experience in leveraging technology to solve complex business challenges and implementing sustainable processes.
• Effective Communicator : Ability to translate technical concepts into clear, actionable information for diverse audiences.

Minimum Qualifications :

• Bachelor’s degree from an accredited institution.
• 10+ years of relevant experience, including program management and solution design with technical teams.
• Proficiency in Oracle or other ERP systems.

Preferred Qualifications :

• Experience leading teams in techno-functional environments.
• Background in Sales Operations or Order Management.
• Familiarity with Lean Six Sigma or Agile Project Management.
• Experience with Salesforce.com, CustomerNet, and the GEA Order, Ship, Bill process.

LI-MS

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances.

We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation.

We know our differences are our greatest strength.The very best innovations across every function of a company come from diverse teams.

Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day.

Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve.

We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals.

When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S