Director of Operations and Sales, Architectural Signage

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home?

Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?

At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth.

At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.

Most of our team members work in a hybrid work style because they love working at home but also love coming to the office.

Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room.

Our goal is to create a fun and energetic environment for all team members.

WHAT WE CAN OFFER YOU :

• Opportunities for growth and career development
• Competitive salary with bonus structure
• Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
• On-Site Fitness Facility
• Work-From-Home Opportunities
• Health Wellness Program
• 401(k) with company match
• Employee Assistance Program (EAP)
• Volunteer program to earn up to 16 hours of additional PTO
• Health, Dental, and Vision
• Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans

About Benson

Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry.

Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.

What Makes Us Different?

The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components :

• Online Smart Stores
• Multi-Channel Marketing
• Dedicated Customer Experience Teams
• Analytics

Benson’s superior capabilities include award-winning products and services in the following categories :

• Promotional Products
• Customized Apparel
• Print Services
• Signage including Permanent and Temporary Structures
• Creative Design Services

The best part? We produce the products in our facility to ship directly to our clients!

POSITION SUMMARY :

We are seeking a Director to lead the organization’s vision and success of our Architectural Signage division through sales and profitability, our people and culture, effective operations, and strong business knowledge.

Utilizing an in-depth knowledge of the market, financials, and the organization’s strengths and weaknesses, establish and support a structure that ensures the success of every stakeholder : partners, customers, vendors, and team members.

RESPONSIBILITIES : Sales / Revenue :

Sales / Revenue :

• Partners with Relationship Directors, CEO and Controller to develop annual sales budgets organized by customer.
• Responsible for meeting sales goals / budgets, assessing performance, providing insights and sales strategies to upper management.
• Develops clear strategic plans for growth and improvement via sales, customer relations, and operational initiatives to present to executive leadership.
• Analyzes the current and projected revenue and risk of each account and identifies opportunities.

Operations :

• Responsible for meeting operational P&L budget metrics and developing improvement plans where applicable.
• Oversees the activities of management to ensure they are meeting objectives and maintaining compliance with department policies and procedures.
• Establishes performance metrics and service levels for the division.
• Collaboratively establishing clear, challenging goals and associated metrics that support the organization’s vision and drive company profitability.

Customer Focused :

• Develops positive relationships, keeps in contact, and stays connected with high level client key contacts including answering their questions, resolving escalated conflicts, and providing effective solutions to issues that arise.
• Conducts strategic meetings with customers to gauge satisfaction, understand their current and future needs, and identify new revenue opportunities.
• Monitors customer sentiment to ensure high levels of customer satisfaction including the development of methods to record, assess, and analyze the customer survey feedback to drive continuous improvement.
• Oversees the investigation of client complaints and ensure satisfactory resolution.
• Assigns new customers to RD's and PM's assuring good fit using Predictive Index (PI)

People & Culture :

• Create a climate of accountability, mutual trust, and respect, positivity, and growth of every team member.
• Accountable for 5 direct reports and 26 indirect reports.
• Adopting and leading the company fundamentals The Benson Way .
• Must be a strong dynamic leader who provides guidance, motivation, and inspiration
• Must fully understand the dynamics of the division and lead personnel changes when needed with clarity and professionalism
• Establishes training and coaching programs for team members to ensure they are knowledgeable, proficient, and confident in their roles and Benson Signs products and services
• Responsible for making the final decision in a split consensus of department lead meetings.

Business Knowledge :

• Must have a strong understanding in all policies, workflows, and systems within the division
• Able to meet with high level customer contacts and be seen as highly knowledgeable and credible in Multifamily architectural signage.
• Proactively identify opportunities and areas to assist others in achieving the company’s objectives.

POSITION QUALIFICATIONS :

Education :

• Bachelor’s degree in Business Management or equivalent experience.
• Preferred : Master’s Degree in Business Management

Work Experience :

• 5+ years in leading direct and indirect reports
• 5+ years in signage industry or job shop production environment

SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES :

• Ability to set sales targets including designing and implementing a successful sales strategy.
• Strong analytical and problem-solving skills with the ability to assess and communicate risks.
• Excellent presentation skills with ability to interpret and present complex data in an effective and useful manner to the audience.
• Provides servant leadership, technical guidance, and mentoring to others in areas of expertise.
• Strong project management skills including information gathering, project planning, and working effectively with internal teams and external vendors.
• Ability to provide direction to leaders within other departments.
• Understanding of product costing and able to calculate margins and revenue opportunities.
• Able to communicate complex solutions and recommendations to audiences without deep technical skills.
• Strong attention to detail with ability to meet deadlines ensuring effective task management.
• Organization and attention to detail
• Excellent communication skills, both written and verbal.
• Capable of working independently and quickly grasping business processes and procedures.
• Ability to follow processes to meet company’s high-quality control standards.
• Able to thrive in a fast-paced environment.
• Strong skills in Microsoft Office Suite.

WORK ENVIRONMENT :

• Working at a computer and sitting for long periods of time. (sitting, talking, hearing)
• Vision abilities are required to proofread at close vision and confirm correct color and focus.
• Occasional travel : 20%

Disclaimer : This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of this job.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

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