SENIOR PROGRAM MANAGER, SELLING PARTNER COMMUNITIES AND SATISFACTION

Description

The Selling Partner Communities and Satisfaction (SPCS) team is looking for a Sr. Program Manager, Communities to join our organization.

This individual will play a critical role in our efforts to manage the build, launch and operation of various Communities products.

This individual will lead manage various large-scale programs (global), working with teams across SPS to create, develop, and influence program strategy, implementation and product roadmaps.

This program leader will establish program best practices, working closely with several cross-functional teams, including Product, Technology / Engineering, Data Science, Operations, Marketing, Legal and Finance;

Implement / scale programs that meaningfully improve seller experience and build internal mechanisms for increased visibility and auditing.

Excellent communication skills, bias for action with clear prioritization and an ability to thrive in ambiguity are critical to the success of this role.

Key job responsibilities

Establish programmatic best practices, including reporting, and metrics / goals tracking in alignment with overall org goals / strategy

Define and create reporting and measurement methodologies across various contributing teams / functions

Develop and maintain partnerships with internal teams and stakeholders

Conduct weekly metrics analysis and deliver program reporting to leaders and stakeholders

Serve as a key influencer in developing and auditing business strategy, and monitoring key metrics, seller feedback, and learnings to deliver programmatic optimizations

Review and implement program and process optimization

About the team

The SPCS organization builds lasting connections with, and drives the success of our Selling Partners (SP). Our products such as Seller News and Forums are actively used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange among SPs.

These products also provide valuable insights into SP sentiment and issues. We are currently re-imagining how to enable our SPs to engage with other sellers, form Communities, and interact with Amazon.

We are open to hiring candidates to work out of one of the following locations :

Arlington, VA, USA Seattle, WA, USA Tempe, AZ, USA

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500 / year in our lowest geographic market up to $185,000 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled.

Applicants should apply via our internal or external career site.