Field Services Technician

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Day - 08 Hour (United States of America) This is a Stanford Health Care job.

A Brief Overview

The Field Services Technician is responsible for providing onsite support to SHC end users and networking equipment in the San Francisco Bay Area, including all onsite installation, configuration, repair, and maintenance for a variety of end user devices and network devices, coordination of OEM parts or maintenance as required, and support of end users through incident resolution in collaboration with the SHC service desk and desktop engineering teams.

Locations

Stanford Health Care

What you will do

• Provide end user device support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
• Perform all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
• Perform onsite initial basic network troubleshooting, port activation, and deactivation at SHC locations.
• Perform onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
• Diagnose problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
• Determine whether OEM assistance is required and coordinate delivery of OEM vendor parts or labor as required.
• Provide technical support and setup during special events at SHC locations such as conferences.
• Maintain contact with desktop and network engineering teams to diagnose and resolve issues and recurring incidents as required.
• Maintain contact with the SHC Service Desk to provide regular status updates and prompt notice of incident resolution.
• Complete accurate and timely updates in Asset Management tracking system.
• Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
• Assist with asset audits and manage exceptions through a remedial action management process.
• Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
• Ensure equipment is per the defined SHC standards

Education Qualifications

High school diploma, technical training, or equivalent combination of education and technical experience.

Experience Qualifications

3 years of related work experience; experience in a healthcare IT environment preferable.

Required Knowledge, Skills and Abilities

• Strong experience troubleshooting, repairing, and supporting the following :
• Windows 7, Windows 8, and Mac operating systems, as well as common end user computing applications (e.g., MS Office, Outlook, VPN);
• HP, Dell, Tangent, and Apple desktop / laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems;
• Apple (iPad) and other common tablet computing devices;
• Printers, monitors, external hard-drives, network interface cards, etc.;
• Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
• Cisco switches (e.g., Catalyst, Nexus);
• Cisco wireless access points (e.g., Aironet);
• Associated networking devices (e.g., LAN Controllers, WAN Optimizers).
• MCSA Windows 7, MCSA Windows 8, and CompTIA A+ preferred.
• Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

Licenses and Certifications

DL - Driver’s License Any US State

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

• Know Me : Anticipate my needs and status to deliver effective care
• Show Me the Way : Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me : Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.

Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.

People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $35.64 - $46.32 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

This pay scale is not a promise of a particular wage.