Project Leader, Systems (SAP CS Service Management)

Epson, a provider of best-in-class digital solutions and a world leader in the development of new technologies, is seeking a talented Project Leader Systems to support Epson’s essential systems landscape, particularly for Service & Support Platforms including SAP CS Service Management.

Increase your chances of an interview by reading the following overview of this role before making an application.

This position is 100% remote.

What you will be doing :

The Project Leader, SAP-CS will be responsible for providing technical leadership in the development and maintenance of large, complex on-line and batch business information systems.

You will oversee solution architecture, technical design, and development for large, complex projects, as well as monitoring and addressing day-to-day system performance, efficiency and availability of production systems within your area of responsibility.

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to :

• Actively participates in the evaluation and prioritization of proposed systems projects based on cost / benefits, available IS resources, and overall IS objectives
• Responsible for day-to-day management of projects within area of responsibility
• Ensures the success of each project by directing system development phases including :
• Meeting project objectives within specified cost and time frame parameters and according to defined requirements
• Communicating task status / issues to IS management
• Developing project plans by drafting details task schedules and tracking project progress
• Contributing to the allocation of appropriate personnel and resources to projects
• Coordinating IS function and user resources
• Tracking actual versus planned expenses for projects
• Researching and evaluating the acquisition / development of appropriate software products
• Participating in the development of success criteria and ensuring that they are met
• Conducting feasibility analysis
• Gathering and organizing business / user requirements
• Being responsible for systems architecture, design, and systems integration as well as other aspects of technical leadership.
• Participating in application design review
• Developing and conducting system / unit test plans
• Coordinating and assisting in creation of user acceptance test plans and execution
• Coordinating and / or participating in development of implementation schedules within IS and with business operation
• System implementation planning and execution. May include user training sessions and associated documentation
• Conducts ongoing communication within IS and with business operations (e.g., user review meetings for milestone sign-off, obtaining user feedback, reporting on project status)
• Directs day-to-day maintenance of production software systems
• Participates in planning and execution of Disaster Recovery testing
• Keeps current with technology trends and their impact to the organization
• Ensuring established service level agreements are adhered to

What you will bring :

• 8 years+ of SAP hands-on experience with configuration within CS module
• 2-3 years’ experience as an SAP Systems Lead managing small to medium sized teams
• Service management process with in-depth knowledge of in-house repairs, In / Out - warranty exchanges, warranty claims process.
• Must have hands-on SAP implementation experience in multiple Projects with strong knowledge in design, architecting solutions in SAP, specifically within the CS module.
• Familiar with SAP Notification object, Installed bases and service contracts
• Overview of SAP Order to Cash process and Procure to Pay processes.
• Good understanding of overall integration with Finance and Accounting.
• Preferable in consumer electronics industry
• Experience with S4 HANA is a plus
• Completion of an undergraduate program or equivalent experience (B.A. or B.S. experience)

The starting annual base pay for this role is between USD $151,390 and $195,916. Please note that this position’s salary range may include multiple levels.

The actual base is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands.

The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

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