Analyst Warranty

Requisition ID : 22130 Sometimes, rebellions start small. Twenty years ago, our company opened its doors with a focus on building heavy-duty products for the motorsports industry, and the Renegade RV name was born the very day we decided to set up a display outside a members-only industry show.

That passion to do things differently, rebelling against the status quo, has shaped Renegade into a luxury motorhome legend.

Like you, we’re renegades, determined to carve our own path, and fueled by an obsession for extreme quality. You’ll find we take a proprietary approach to motorhome construction because everything we build is made to own the roads you travel.

Renegade RV is part of the larger REV Group (NYSE : REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets.

REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more.

Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.

S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Primary Responsibilities :

• Foster and maintains excellent relations between customers and store
• Answer incoming telephone calls and responds in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write up of incoming customers work orders
• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintain a clean and safe work environment
• Acknowledge all guidelines and policies as described in company policy handbook
• Maintain a safe work area for customers and coworkers
• Periods of standing, stooping, crawling, and bending

Requirements (education, experience, travel, physical, work environment) :

• High School Diploma or equivalent
• One year experience in Customer Service preferred
• Experience in a related industry
• Ability to work under pressure.
• Excellent interpersonal skills
• Excellent verbal and written communications skills
• Good analytical and problem-solving abilities
• Strong computer skills and comprehension of appropriate software packages
• Ability to work as a member of a team
• Ability to work in a multi-tasked environment
• Work overtime as required
• Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks
• Involved in projects as required.

Commitments :

• Treat all employees and customers fairly, courteously and with dignity
• Maintain positive relationships with customers and employees
• A team player who is focused on providing exemplary customer service
• Demonstrates continuous willingness to meet commitments
• Focus on quality and service
• Maintains high level of technical expertise, product knowledge and policy knowledge to provide efficient levels of customer service

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law.

REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.