Manager, Field Operations

Job Category : Service / Technical Services

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This role will be a hands-on operational leader within the Service Operations division. Will have an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning.

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states : Texas.

What You Will Do :

• Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
• Leads / supports continuous improvement, training and other operational initiatives.
• Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager, HR, HSE).
• Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
• Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
• Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.

Education Degree

High School Diploma or GED

What is Required

• Associates degree and 3 years of surgical instrument experience with 1 year of leadership.
• In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service / Sales environment with frequent Customer contact and daily operational / support activities.
• Strong conflict management skills required.
• Must have strong verbal and written communication skills.
• Strong Microsoft experience required.
• Must be 21 years old to meet FMCSA requirements for commercial driving.
• Must have a valid driver’s license with an acceptable driving record.
• Must be able to pass a DOT medical exam.
• This role will have 100% field based presence with overnight travel up to 50%, based on size of territory.
• Must be able to be compliant with hospital / Customer credentialing requirements.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

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