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Help Desk Specialist

VirtualVocations
Florissant, Missouri, United States
Full-time

A company is looking for a Help Desk Specialist who is a detail-oriented customer advocate passionate about solving problems.

Key ResponsibilitiesReceive inbound support calls and online chat inquiries from customersDocument customer interactions and resolutions within a ticketing systemConduct customer training and follow up on configuration changesRequired Qualifications2+ years' experience in a customer-facing troubleshooting role1+ years working with cloud-based softwareExperience in a fast-paced environment prioritizing excellent customer serviceNetworking, IT, or telecommunications certification or equivalent experience preferredProfessional experience using VoIP technology is a plus

1 hour ago
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