Long Term Care Ombudsman - Riley County

Employment Benefits

• First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.
• Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
• SEHP members and their covered family members have access to the HealthQuest Health Center at 9th and Kansas Avenue in Topeka for in person and virtual health care services.
• Sick & Vacation leave
• Work-Life Balance programs : parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information.

Position Summary :

Long-Term Care Ombudsman

The Office of the State Long-Term Care Ombudsman is seeking an individual to provide person centered advocacy for residents of long-term care facilities.

Provides information and assistance to empower residents. Investigates complaints for, or on behalf of, residents to resolve them to their satisfaction.

Recruits, trains, and supervises certified volunteer ombudsmen and provides case consultation to ensure proper resolution of complaints.

Other assignments as designated by State Long-Term Care Ombudsman

Provides training and education to residents, their family, and staff of long-term care facility staff and the larger community to aid their knowledge of residents’ rights and the Long-Term Care Ombudsman Program.

Regional Ombudsman position will require day travel to conduct routine and complaint visits to adult care homes in multiple counties within a geographical region of the State.

Employee will be assigned a state issued vehicle.

This position requires you to be able to work effectively and efficiently independently.

You must have access to the internet and dedicated work space to support confidential phone, email and virtual communications and other work from home requirements of the position.

Must have the ability to day travel 50%, or more as needed, to do routine visits to adult care homes, community education events and other work-related activities.

Must be able to :

Complete LTC ombudsman certification training, have a working knowledge of computer operations including Microsoft Office applications, Word, Excel, PowerPoint, virtual conferencing and web database utilization.

Read and interpret laws and regulations pertaining to nursing facilities and long-term care issues.

Exhibit good oral and written communications skills.

Accurately complete forms and maintain records.

Exercise excellent independent judgment and time management skills.

Have experience in investigation, negotiation, and conflict resolution procedures.

Maintain confidentiality and perform the job without conflict of interest.

Qualifications :

Licensing & Certification : Must have a valid driver’s license.

Minimum Qualifications : An undergraduate degree from a four-year college or university (preferred but not mandatory); and the equivalent of three (3) years of full-time work experience with at least two years of aging, long-term care or related fields.

At least one year in a consultative or supervisory capacity is desirable.

Comparable experience may be substituted at the discretion of the State Long-Term Care Ombudsman.

Be free of conflicts of interest.

Satisfactorily complete the required training to be certified as an ombudsman.

Complete 18 hours of in-service training annually, training must be provided or approved by the State Long-Term Care Ombudsman.

Preferred Qualifications : Bachelor's degree in a related field.

Post-Offer, Pre-employment Requirements : As a condition of employment, you will be subject to a criminal background check.