Primary Duties / Responsibilities
- Maintain security of company data through backups, disaster planning, and malware prevention / detection / removal.
- Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner.
- Provide timely and effective communication to customers regarding problem status and issue resolution.
- Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
- Provide weekly and monthly reports of activities as required.
Secondary Duties / Responsibilities
Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.
Training and Qualifications
- Excellent analytical and problem solving skills required.
- Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
- Must have the ability to work both independently and collaboratively with staff, customers and external vendors.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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