Certified Recovery Mentor I, Withdrawal Management

JOB SUMMARY : The Certified Recovery Mentor (CRM) provides support and directs services to people from the Residential, Detox and Outpatient Programs.

CRMs will also assist people from other programs on a limited basis as needed, and provides regular support to clients through direct interactions, advocacy, and provision of transportation and referrals to community-based resources, as well as facilitation of classes, support groups, and group activities.

• ESSENTIAL FUNCTIONS : Participates and provides recovery coaching to people involved with BestCare Treatment Services through the following methods : Telephone contact with clientsProvides client transportationProvides recovery coaching for clients during activitiesMakes home visits on a limited basisSupervises sober housing as neededAssists prep and clean-up for evening groups;
• Provides individual, couples, and family support;Attends program and all staff meetings as well as weekly supervision meetings;
• Provides direct support to detoxing clients as needed;Provides direct support to clients as they transition from detox to outpatient services;
• Works with the Supervisor to design and implement education, referral, and parent components of the program;Helps to facilitate classes and support groups along with group activities to ensure that they are sufficiently supervised and run smoothly;
• Maintains case notes of client contact;Completes attendance sheets, required report forms, and report client participation to Supervisor;

Maintains a personal recovery program, if appropriate, as well as models recovery-appropriate behavior; Other related duties as assigned.

• ORGANIZATIONAL RESPONSIBILITIES : Performs work in alignment with the BestCares mission, vision, values;Supports the organizations commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
• Strives to meet Program / Department goals and supports the organizations strategic goals;Adheres to the organizations Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
• Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;Attends required program / staff meetings and completes assigned training timely and satisfactorily;
• Ensures that any required certifications and / or licenses are kept current and renewed timely;Works independently as well as participates as a positive, collaborative team member;

Performs other organizational duties as needed. QUALIFICATIONS : EDUCATION AND / OR EXPERIENCE REQUIREMENTS : High School Diploma (or equivalent)Familiarity with the substance-abusing population and people with disabilitiesFor individuals recovering from the disease of addiction, must have maintained continuous sobriety for the previous one (1) year at the time of hire (temporarily reduced from 2 years) LICENSES AND CERTIFICATIONS : Current certification for Recovery Mentor issued by the State licensing body.

New Hires that do not hold a current certification must obtain the certification within six (6) months Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organizations auto liability coverage policy (minimum 21 years of age and at least 3 years without any DUI or moving violations) PREFERRED : PSS or other THW certification a plus REQUIRED COMPETENCIES : Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period : Knowledge of alcohol and drug addiction and detoxification, community resources and recovery programsAbility to demonstrate a strong harm-reduction approachCommunicate clearly, concisely, and effectively, orally and in writingAbility to maintain documentation in the EMR program Ability to work effectively and respectfully in a diverse, multi-cultural environmentAbility to work independently as well as participating as a positive, collaborative team memberAbility to function effectively and use good judgment in crisis situations Ability to work with the treatment team to maintain a healthy treatment milieuProficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated softwareStrong interpersonal and customer service skillsStrong organizational skills and attention to detail, accuracy, and follow-throughExcellent time management skills with a proven ability to meet deadlines Exhibits critical thinking skillsAbility to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS PoliciesAbility to build and maintain positive relationshipsAbility to manage conflict resolution and anger / fear / hostility / violence of others appropriately and effectively TOOLS AND EQUIPMENT USED : Standard office equipment including computer / laptop, copy / fax / scanning machine, printer, telephone or multi-line phone.

WORK ENVIRONMENT / PHYSICAL DEMANDS : The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook).

Other working conditions / demands include Primarily indoors (95%)Must wear required Personal Protective Equipment (PPE)Must wear attire as prescribed for staff working in Medical ServicesFrequently sits at a desk, stands, walks, bends / stoops, reaches above / below shoulders, uses arms, wrists, hands, and grasps / squeezesOccasionally twists, crouches / squatsMust be able to perform repetitive tasks / motions, have good manual dexterityMust be able to lift / carry up to 20 lbs.

frequently and push / pull 21-75 pounds occasionallyMust be able to hear alarms / telephone / audio / normal speaking voiceMust have clarity of vision : Near (

20 to

20)Must be able to drive motor vehicle to perform jobMay be exposed to communicable disease