Infrastructure Analyst II

Job Description

Job Description

Overview

CTG is seeking to fill an Infrastructure Analyst II - Job Scheduling and Migration opening for our client in Buffalo, NY.

Location : Buffalo, NY

Duration : 12 months

Overview :

Completes activities related to larger and / or more complex installations, configuration, operation, and maintenance of systems hardware / software and related infrastructure.

Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities :

• Respond to and resolve Service Desk escalations based on outcomes of previous incidents.
• Create / document procedures for work orders and request-based tasks.
• Analyze and isolate technical incidents requiring problem-solving; utilize diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.
• Schedule maintenance changes to minimize operational risk.
• Participate in cross-functional project work; lead technical teams and provide design input.
• Document and improve SOP and maintenance tasks for efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, identifying risk-related issues needing escalation to management.
• Promote an inclusive environment reflecting the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues.
• Complete other related duties as assigned.

Scope of Responsibilities :

• Oversee job scheduling and migration activities, ensuring compliance with organizational standards.
• Collaborate with application teams for quality assurance and incident resolution.
• Provide technical assistance for disaster recovery preparation and testing.

Supervisory / Managerial Responsibilities :

Lead technical teams within projects and guide less experienced staff on processes.

Education and Experience Required :

• Minimum of 6 years’ higher education and / or work experience.
• Experience reading and digesting technical information.
• Detail-oriented with proven written and verbal communication skills.
• Strong customer focus and ability to manage multiple work priorities.

Education and Experience Preferred :

• Bachelor’s degree in a technology-related field.
• Minimum of 7 years’ higher education and / or work experience.
• Certifications or special training in related technologies.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply :

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at Emily.

[email protected]. Kindly forward this to any other interested parties. Thank you!