Business Development Specialist

GREAT OPPORTUNITY

COMPENSATION

Hourly Minimum - Maximum$30.00 - $36.00

JOB SUMMARY

Our Information Center in Glendale is searching for a Client Relationship Specialist that is responsible for creating lead opportunities for sales team, support outbound lead development and create meaningful client relationships with client families.

This position will also be responsible for setting appointments for client families while educating and influencing / encouraging families to learn about preplanning.

WHAT YOU'LL BE DOING

• Conduct outbound calls to educate client families on the value of preplanning.
• Provide caring and compassionate services to our Forest Lawn client families.
• Generate new lead opportunities through outbound calling initiatives.
• Build and maintains a network of sources from which to identify new lead opportunities and business growth.
• Initiate and maintains relationships with client families to establish and nurture fruitful, long-lasting relationships through outbound voice, email, social media platforms, and direct mail campaigns.
• Conduct client-family survey follow-ups with existing leads to educate families to build on the client experience journey.
• Engage potential clients through outbound calling, introduces them to our services, and effectively communicates our preplanning value proposition.
• Identify product or service needs for client families.
• Use professional experience to overcome objections and effectively communicate Forest Lawn Pre-planning value propositions.
• Appointment Setting : Qualifies leads and schedules sales appointments for our Advance Planning Team.
• Ensure appointments are well-prepared and aligned with clients' requirements.
• Keep potential clients engaged and informed about our offerings.
• Prioritize projects and assists in business growth, while hitting monthly / weekly activity goals and quarterly KPIs.
• Stay informed about industry trends, and legal requirements and remains at the forefront of the funeral industry.
• Collaborate with Client Engagement Manager and other departments such as Marketing and Advance Planning teams to exchange feedback and insights for achieving individual and team targets.
• Provide regular feedback to the Client Engagement Manager on outbound progress and engagement and any challenges or opportunities.

REQUIRED QUALIFICATIONS

• High School diploma or General Education Diploma (GED).
• Extensive outbound tele sales and / or lead generation experience, preferably with people-focused industries.
• Must be comfortable working onsite. (hybrid)
• Minimum of 3-5 years of outbound calling / prospecting, with a successful track record of generating leads and setting up sales appointments.
• Proficient in using CRM software and other sales tools to manage leads.
• Strong relationship-building skills to engage prospects, nurture leads, and foster long-term partnerships.

PREFERRED QUALIFICATIONS

• Bilingual in any other language.
• Previous experience with cold calling, advertising, and / or sales force.
• experience with Salesforce CRM software.

Our benefits package* includes :

• Competitive Salaries
• Medical Insurance
• Dental Insurance
• Free Long Term Disability Insurance
• Free Life Insurance
• Supplemental Life Insurance
• Vision Insurance
• Flexible Spending Accounts
• Cash balance retirement plan 100% paid by FL
• 401(k) Plan with matching program
• Paid Vacation accrue up to 15 days / year.
• 10 paid holidays including two floating holidays in observance of your birthday and service anniversary
• Paid Absence Plan
• Study Plan 100% tuition reimbursement up to $5,000 / year for full time employees. Part time employees enrolled in a Mortuary Science program also eligible.
• Annual Merit Increases

Discounts for :

• Cemetery & Funeral Planning
• Forest Lawn Museum
• Flower Shops
• Movies & Other Attractions

Other Additional Benefits :

• Employees Meetings Recognition of Employee’s Length of Service / Retirees
• Rideshare Program
• Direct Deposit
• Package Deliveries
• Property Referral

And much more!

• Benefits subject to change. For a complete listing of benefits, please consult Human Resources at time of application.
11 days ago