Team Lead, Customer Success

Team Lead, Customer Success

Squarespace is seeking a Customer Success Manager (CSM) Team Lead to launch and scale our Customer Success function from the ground up. This role is instrumental in shaping the early strategy and operations of a team that will engage directly with our most strategic, high-value users to improve retention, expand product adoption, and deliver measurable business outcomes. You'll manage a team of CSMs, build scalable playbooks, and collaborate cross-functionally to define the future of CS at Squarespace.

This role reports to the VP of Sales and is based out of Squarespace's NYC Headquarters (hybrid).

You'll Get To...

Customer Success Strategy & Execution

• Design, launch and manage a Customer Success program focused on driving product adoption, retention, and account health for high-value customers.
• Create and implement success plans, outreach cadences, and key touchpoints across the customer journey, from onboarding to renewal.
• Work with your team to define and monitor customer health signals and deliver proactive, value-based engagement.
• Serve as a senior voice in building CS playbooks, QBR templates, risk mitigation tactics, and cross-team coordination flows.

Team Leadership & Coaching

Cross-Functional Collaboration

Operational Design & Measurement

Who We're Looking For...

Benefits & Perks

Cash Compensation Range : $126,500 - $203,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.